Sr. Manager, UX Design Customer Experience (Remote/Flexible)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Company Overview 

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe. 

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it. 

Position Overview 

The Sr. Manager, UX Design Customer Experience will be responsible to work closely with cross-functional members of the development and planning teams to ensure a world-class user experience is designed for while ensuring a scalable, global implementation to meet future business needs. 

Responsibilities  

• Reduce complexity in our designs, our deliverables, and our collaborations. Responsible for driving process improvement for design within the teams. 

• Manage a team of UX design leads and designers, focused on digital products. Including hiring, developing, coaching, and upskilling the team. Build a strong team of designers that can work independently on programs in a SAFe agile environment, with coaching. Direct responsibility for approximately 10+ designers on the team. Manage designers on complex software releases on multiple platforms and programs. 

• Manage in a complex environment from innovation to more tactical programs, lead the team through ambiguity to drive clarity for the design team. 

• Responsible for demand planning and resourcing to meet program and department strategic goals. 

• Build and manage a large UX design …