Sr. Manager, US Site Operations

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Coinbase Customer Experience (CX) and Compliance organizations are on a mission to provide the most trusted, compliant, and value added support in Web3. Our team is dedicated to quality, the elimination of customer pain points, the empowerment of our global user base via self-service and automation, and the optimization of support interactions to create an effortless experience. 

As the Sr. Manager for US Site Operations at Coinbase, you'll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. You'll be the driving force behind our Anti-Money Laundering (AML) operations in the US, leading a team of passionate professionals who are just as dedicated to making a difference as you are. With your expertise in compliance, operations, and organizational management, you'll be the mastermind behind scaling our operations to new heights and optimizing our policies and procedures to align with the latest industry best practices.

In this critical role, you'll take charge of identifying areas for improvement and working closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. But that's not all – you'll also be responsible for building, growing, and managing a world-class team at the US Center of Excellence in Charlotte, NC.

As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative!

What you’ll be doing (ie. job duties):

• You will execute the strategic vision for Compliance by scaling operational performance, which includes the execution of operational OKRs, KPIs and initiatives.
• Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies
• In partnership with Compliance, Legal, Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy.
• Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.
• Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.
• Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.

What we look for in you (i.e. job requirements):

• Motivated by Coinbase’s mission
• Minimum of 10 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+); 3+ years experience managing operations in a volatile/hyper-growth environment.
• Working knowledge of laws, regulations, and risk management practices for financial services.
• Hands-on involvement in developing and producing metrics and reporting.
• Proficient in PowerPoint/Google Slides and Excel/Google Sheets.
• A BA/BS degree in business, finance, and other related fields.

Nice to haves:

• Advanced degree in business, finance, and other related fields.
• Experience with and/or keen interest in cryptocurrency.
• Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).
• Experience with or previous exposure to financial services regulators.
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.
• Lean Six Sigma, or green/black belt certification

ID: P61654

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).Pay Range: $174,250—$205,000 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.    

 

Apply