Sr. Manager, Customer Support - Bellevue, WA

iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

The Customer Support Manager will be responsible for helping to establish the support function within iSpot and then managing day-to-day operations as well as leading and developing a team of Customer Support Specialists within this function. They will be responsible for collaborating and working across teams and groups within iSpot to optimize processes critical to delivering world class customer support.

The ideal candidate will combine the core skills and experience listed above with a demonstrated passion for driving ongoing improvement and for leveraging data to both identify where to focus as well as to measure subsequent progress. 

About You

Critical Thinker & Problem Solving

• You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems.
• You can think outside of the box and come up with creative solutions to solve complex problems.
• You enjoy a challenge and will look at potential solutions through multiple lenses.

Analytical

• Experienced in using data to identify, develop and report on key performance metrics to help communicate program status and enable deeper insights into the business.
• Known for your analytical, connect the dots approach to understanding and addressing organizational challenges.

Leadership

• You set a positive example for others by following high ethical standards.
• Foster a diverse and inclusive workplace where team members are valued for who they are.
• You empower your team members by giving them the autonomy and confidence to perform their role.
• You …