Sr. Manager, Consumer Marketing Operations

We are seeking an experienced and dynamic Senior Manager of Consumer Marketing Operations to drive the optimization and scaling of our marketing and creative workflows. This role will focus on enhancing operational efficiency, streamlining workflow management, and fostering cross-team integration to ensure seamless execution of the company’s marketing vision. The ideal candidate will excel at managing teams, promoting cross-functional collaboration, improving client management support, and delivering a world-class client experience while driving operational excellence.

Responsibilities:

• Operational efficiency: Implement and refine processes that reduce operational inefficiencies, enabling teams to focus on strategic, high-impact work. Ensure that workflows are optimized to deliver on the broader Consumer Marketing OKRs.
• Workflow management: Develop and manage end-to-end marketing workflows that support seamless execution of Consumer Marketing campaigns and creative processes. Drive alignment across teams to optimize for scalability and growth.
• Cross-team collaboration and leadership: Lead collaborative efforts and streamline operations to foster innovation and shared success, supporting team alignment and scalable growth. Partner with marketing leadership on capacity planning, resource forecasting, and process optimization. Use strategic insights and data analysis to anticipate needs and prevent bottlenecks.
• Client management support: Partner with client-facing teams to align marketing operations with client needs and ensure the delivery of high-quality deliverables that meet and exceed expectations. Facilitate smooth client interactions by supporting teams with scalable processes.
• Scalability & tools development: Design and implement scalable tools, processes, and systems to grow the marketing and creative functions. Plan for future needs, ensuring the organization can adapt to changes and maintain efficiency as it grows.
• Team leadership & development: Manage and mentor a marketing operations team, fostering a high-performance culture and supporting career development.

Qualifications:

• BA or BS degree.
• 7-10 years of marketing operations experience with a proven track record of driving operational efficiency, building scalable processes, and aligning cross-functional teams to execute complex marketing initiatives.
• 3+ years of experience managing and developing teams, with a focus on fostering individual growth and building a high-performance culture. Demonstrated ability to attract, retain, and develop top talent.
• Proven expertise in creative operations, including capacity planning, resource forecasting, and process optimization for high-performing teams.
• Experience designing and implementing scalable tools and systems that support the growth and efficiency of marketing operations, ensuring future readiness and adaptability for cross-functional teams.
• Strong project management skills, with the ability to coordinate efforts across multiple teams and ensure alignment on strategies and deliverables.
• Data-driven …