Sr. Loyalty Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

The Loyalty Strategist team is a part of a world-class Enablement team based primarily in the Austin office. As a Sr. Loyalty Manager, you will play a pivotal role in driving the success of the loyalty programs for our new, and existing, customers at PAR Loyalty. Your daily responsibilities involve conducting insightful customer consultations to diagnose loyalty needs, providing strategic recommendations within the framework of our platform, and leveraging your expertise to analyze diverse data points for informed decision-making. This role requires the ability to drive strategic decisions with C-Level leadership, manage complex cross-functional projects, contribute to go-to-market materials, and support new sales opportunities. Additionally, you’ll be mastering our PAR Loyalty platform within the first six months of onboarding. If you bring a blend of industry experience, strategic thinking, data proficiency, financial acumen, and exceptional communication skills, this position offers a unique opportunity to shape and elevate loyalty strategies in a dynamic and rapidly evolving business consulting environment.

Position Location:

Remote or Hybrid (Austin, TX), United States

Reports To: 

Director, Loyalty Strategy Services

What We’re Looking For:

• A minimum of 5+ years experience in crafting and deploying digital marketing, loyalty & CRM systems for enterprise businesses

• BA required, MBA preferred

• Agency or client-facing experience is a must

• 5+ Experience in the Restaurant or Retail Industry

• Experience successfully managing projects fully – this includes timelines, deliverables, milestones, coordinating across cross-functioning teams, and communicating progress and risks to stakeholders.

• Ability to communicate actionable insights and drive/influence strategic decisions to VP, CMO, CIO/CTO level clients both remotely and in-person.

• In-depth knowledge of Loyalty, CRM, marketing automation and personalization programs including strategy, technology and consumer behavior.

• Proven ability to operate in a high-speed environment.

• Proficiency in loyalty program market research, competitive analysis, and financial modeling.

• Ability to analyze diverse data points to inform strategic recommendations, and measure the success of loyalty strategies and present results, highlighting ROI.

• Exceptional written and verbal technical communication skills.

• Experience in creating and contributing to go-to-market materials.

• Proficient with tools such as Excel, PowerPoint, and Canvas/Miro, or equivalent for effective communication.

• Ability to master Punchh Platform software within 6 months of onboarding.

• Willingness to travel up to 30% for customer-facing workshops

Unleash your potential: What you will be doing and owning:

 • Conduct in-depth consultations with customers to diagnose, assess and recommend customized solutions.

• Utilize a deep understanding of our loyalty platform to provide strategic recommendations designed to drive positive business outcomes for our customers.

• Conduct loyalty program market research and competitive analysis.

• Analyze diverse data points to inform and support strategic loyalty program recommendations through engaging presentations with supporting materials.

• Conduct loyalty program financial modeling to understand and articulate the financial implications and liability of the program recommendations.

• Enable cross-functioning teams with diverse materials to mature Punchh’s loyalty practice and intellectual capital on best-in-class program practices.

• Conduct senior-level client workshops/sessions.

• Partner with clients to deliver CRM strategies that drive measurable ROI and engagement.

• Develop personalized loyalty value proposition for customers and sales leads; design ROI calculations for customers.

• Manage cross-functional projects with a Strategy component. This includes driving timelines, milestones, deliverables and gathering the necessary technical details that support your strategy through a Business Requirements Document (BRD).

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with Senior Team Memeber (via MS Teams)

• Interview #3: Video interview with the Hiring Manager (via MS Teams)

• Interview #4: Presentation

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.