Sr. Loyalty Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

The Loyalty Strategist team is a part of a world-class Enablement team based primarily in the Austin office. As a Sr. Loyalty Manager, you will play a pivotal role in driving the success of the loyalty programs for our new, and existing, customers at PAR Loyalty. Your daily responsibilities involve conducting insightful customer consultations to diagnose loyalty needs, providing strategic recommendations within the framework of our platform, and leveraging your expertise to analyze diverse data points for informed decision-making. This role requires the ability to drive strategic decisions with C-Level leadership, manage complex cross-functional projects, contribute to go-to-market materials, and support new sales opportunities. Additionally, you’ll be mastering our PAR Loyalty platform within the first six months of onboarding. If you bring a blend of industry experience, strategic thinking, data proficiency, financial acumen, and exceptional communication skills, this position offers a unique opportunity to shape and elevate loyalty strategies in a dynamic and rapidly evolving business consulting environment.

Position Location:

Remote or Hybrid (Austin, TX), United States

Reports To: 

Director, Loyalty Strategy Services

What We’re Looking For:

• A minimum of 5+ years experience in crafting and deploying digital marketing, loyalty & CRM systems for enterprise businesses

• BA required, MBA preferred

• Agency or client-facing experience is a must

• 5+ Experience in the Restaurant or Retail Industry

• Experience successfully managing projects fully – this includes timelines, deliverables, milestones, coordinating across cross-functioning teams, and communicating progress and risks to stakeholders.

• Ability to communicate actionable insights and drive/influence strategic decisions to VP, CMO, CIO/CTO level clients both remotely and in-person.

• In-depth knowledge of Loyalty, CRM, marketing automation and personalization programs including strategy, technology and consumer behavior.

• Proven ability to operate in a high-speed environment.

• Proficiency in loyalty program market research, …