Sr. Lead Learning & Development Program Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are looking for a dynamic Sr Learning & Development Lead to join our team. We are a small team of learning specialists and program managers helping to shape the holistic talent development strategy for employees and managers. In this role, you will support the development of our team members through work on hiring, career frameworks, supporting our talent processes, and more. You will be at the forefront of building out our functional leveling work and leading the implementation of new processes, tools, and practices, working closely with the business and our HR/G&A teams. This is an exciting opportunity to shape and implement impactful talent development strategies within a leading global work marketplace.

Responsibilities

• Partner with our recruiting organization to drive hiring effectiveness initiatives that improve recruitment and onboarding processes.

• Support the design and implementation of hiring manager and interviewer training

• Partner with business leaders across upwork to build out their functional career ladders

• Ensure the ladders are comprehensive, clear, and aligned with business needs.

• Collaborate with stakeholders to gather necessary information and validate content.

• Manage the key stakeholders and project timeline to ensure timely and high-quality completion

• Assist in the successful implementation of our performance management tools and processes. Monitor and evaluate the effectiveness of talent programs and make data-driven recommendations for improvement.

• Work within and across the team to ensure a high bar for our talent programs

• Manage relationships with third-party resources, vendors and/or partners

• Overseeing program evaluation and data tracking to drive improvements over time

What it takes to catch our eye:

• Proven experience in talent management and development

• Instructional design experience with a focus on developing, implementing, and continuously improving online and virtual in-person learning experiences.

• Strong expertise in implementing …