Sr. Instructional Designer

Job Family

Talent Management & Learning

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

The Senior Instructional Designer is responsible for creating immersive and memorable educational experiences for Transamerica customers, including agents, advisors, firms and plan sponsors. This will be delivered through video, webinars, podcasts and blended learning.

This role will foster a collaborative and productive learning environment, as a member of the newly formed Learning & Development Center of Excellence (COE) that supports all Transamerica lines of business. This COE reports into the CX/Marketing organization.

Job Description

Responsibilities:

• Designs and drive positive customer learning experiences.

• Design and develop instructional materials tailored for external customers, based on customer feedback/needs.

• Use instructional design principles to maximize learning, this includes adult learning theories and industry-recognized design practices to customize and innovate new and existing programs.

• Designs learning journeys using educational technologies and leading developing tools.

• Create course design plans, lead technical development, create storylines, manage project plans, and develop/execute test plans.

• Integrate eLearning formats into existing programs.

• Draft and finalize project plans. Suggest improvements to processes.

• Develop reinforcement activities (such as exercises, practices, and review questions) and supporting materials (such as course descriptions, setup instructions and facilitator guides).

• Collaborate with others to lead all phases of development with general guidance, including working with L&D team, SMEs, stakeholders, CX & Marketing, vendors and customers.

• Complete the development of storyboards and release of content in accordance with existing departmental processes and standards, including: writing content, interviewing SMEs and documenting information accurately, applying style guidelines, submitting drafts to peers and SMEs for review and incorporating feedback.

• Perform quality assurance for content and course developed eLearning.

• Analyze current training programs for effectiveness and to identify areas for improvement.

• Keep informed of latest trends in authoring tools, learning management systems and virtual collaboration tools. Make recommendation for new tools and software.

• Lead working teams in moderate to highly complex course development acting as project manager when necessary.

• Maintain a library of eLearning modules, video presentations, and other materials.

• Coach and mentor staff analysts; may manage staff as needed.

• Implement customer education programs that drive engagement and knowledge retention, utilizing feedback to continuously improve the curriculum.

Qualifications:

• Bachelor’s degree in Instructional Design or equivalent experience

• Five years of instructional design experience

• Proven track record developing self -directed online training

• Thorough understanding of instructional design principles, including ability with ADDIE, Kirkpatrick’s level of evaluation, Blooms taxonomy, and adult learning theory

• Excellent verbal and written communication skills

• Analytical ability to evaluate training needs and programs

• Writing and communication skills for creating content and disseminating program information and updates

• Creative thinking skills to conceptualize and brainstorm innovative learning strategies

• Ability to manage multiple projects and meet deadlines within budget

• LMS experience with detailed understanding of SCORM compliance standards

• Proficiency using MS Office tools, including SharePoint and OneNote

• Proficiency using instructional design/development software (e.g. Articulate Storyline, Vyond, Brainshark, Adobe Creative Cloud – Photoshop, InDesign, Audition, After Effect, Premier Pro, Camtasia)

Preferred Qualifications:

• Experience with Learning Management Systems

• Proficiency using Articulate 360 suite

• Proficiency creating animated explainer videos using After Effects and Premiere Pro

• Experience creating learning and training solutions for external customers

Working Conditions:

• Office environment: hybrid or remote location

Compensation:

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $72,000 - $80,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• College Coach Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.     

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023

 

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