Sr Instructional Design Manager

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Are you looking to use your experience to be part of something big and help people take control of their health? Do you enjoy building and managing relationships to better understand the needs of the business, and then creating and implementing solutions to meet those needs? Do you want to be part of a high-performing team dedicated to doing the right thing? If so, then we have an opening for you!  

The Human Resources Learning & Development team is actively seeking the right teammate to lead the analysis, design, development, and roll-out of high-quality, active, and engaging learning, training, and performance support solutions for use in instructor-led, online, and hybrid environments. Our mission is simple: To inspire and empower Dexcom employees to achieve their fullest potential by providing comprehensive and innovative development programs, tools, and resources while fostering a culture of continuous growth and performance excellence to drive the overall success of the organization.

As the Senior Instructional Design Manager, you will be responsible for partnering with cross-functional teams, Subject Matter Experts (SMEs), and business partners/stakeholders from other job functions to build and roll out technical and non-technical training and performance support solutions that meet the needs of the business. In this role, you will also be responsible for the overall instructional integrity of Dexcom’s training and performance support solutions while completing strategy in alignment with Dexcom’s core values.

Where you come in:

• You will lead the analysis, design, and development of highly complex training and performance support solutions in both the technical, job performance space as well as the leadership and professional development space
• You will support the implementation, delivery, and evaluation of highly complex training and performance support solutions
• You will establish rapport and relationships with SMEs, business partners, and stakeholders within Dexcom to understand needs and align solutions
• You will collaborate to document and publish internal processes and standards
• You will use training evaluation data to find opportunities and drive ongoing performance improvement within the business, the learning and development process, and our training and performance support solutions

What makes you successful:

• You have 13+ years within the learning and development, performance improvement, or related space; a minimum of 5 years managing projects
• You demonstrate extensive knowledge of:
  • Adult learning theory
  • Needs assessment approaches and techniques
  • Performance analysis methods and techniques
  • Methods and techniques for developing learning and behavioral outcomes
  • Instructional design models and processes
  • Criteria used to assess the quality and relevance of instructional content in relation to the desired learning or behavioral outcomes
  • Selection of delivery options and media for training and learning events to achieve the desired learning or behavioral outcomes
  • Designing and developing both knowledge-based and performance-based assessments to the desired learning or behavioral outcomes

• You have strong experience in:
  • Analyzing, designing, developing, and implementing technical, skills-based training, as well as non-technical leadership and professional development training
  • Designing, developing, and delivering training and performance support solutions using different instructional modalities and authoring tools across multiple platforms
  • Selecting and employing the most effective delivery format and media to achieve optimal learning or behavioral outcomes
  • Using a learning management system to manage the deployment of learning, record completion of learning, and report learning and development data to inform leadership and drive decision making
  • Developing project plans and schedules that integrate resources, tasks, and timeliness
  • Helping individuals or teams identify goals, develop realistic action plans, seek development opportunities, and drive progress and accountability
  • Establishing, monitoring, and communicating progress toward the achievement of goals, objectives, and milestones
  • Evaluating and prioritizing implications, risks, feasibility, and consequences of potential activities
  • Creating a positive learning environment
  • Understanding how learning and development and performance improvement contributes to an organization's competitive advantage

• You demonstrate:
  • Effective communication skills such as active listening, expressing ideas clearly and concisely, providing timely, constructive feedback, and adapting communication style as needed for intended audience
  • Comfortability with communicating issues and challenges, along with proposed solutions, to leadership quickly
  • Ability to flex and adapt in a dynamic, fast-paced environment with high ambiguity
  • A high level of emotional intelligence
  • Comfort working with local and remote teams
  • Success in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Preferred qualifications include:

• Manufacturing experience, automation environment is an advantage
• Medical device industry experience, supporting audits is desired
• Degrees in training, learning and development, or human performance improvement
• Instructional design, training, or facilitation certificate or credentials
• Project management certification or comparable experience
• Behavioral assessment certification (e.g., The Predictive Index, DiSC)
• DACUM Certification
• Experience with start-up/scale-up organizations

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 25% to 50%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience.

• At this level a graduate degree may be expected with 6 years of related experience.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. 

View the OFCCP's Pay Transparency Non Discrimination Provision at this link. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

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