Sr. Epic Radiant/Cupid Consultant

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Sr. Epic Radiant/Cupid Consultant at Hummingbird, you'll play a vital role in executing project tasks and deliverables client projects. You'll coordinate project delivery activities within your workstream and across workstreams, ensuring alignment with other projects and dependencies for successful engagement outcomes. You will work closely with clients and Hummingbird leaders to prepare for optimizations and manage risks and change effectively. Your expertise in Epic systems and healthcare operations will enable you to execute project plans, lead project workstreams, and project manage initiatives that ensure successful project outcomes.

Responsibilities

Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

FLSA Status: Exempt

Compensation: $109,000- $149,500, based on experience and role level.

Benefits Eligible: Yes.

Travel: 25%-35% for client visits, training, and company events.

Working Hours: Alignment with client work hours within the US.

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Project Delivery

• Execute scoped Improve projects and SOW deliverables, ensuring adherence to project timelines and commitments.

• Complete project tasks and deliverables with attention to detail and quality.

• Collaborate effectively with cross-functional teams to overcome project challenges and achieve project objectives.

• Maintain clear project documentation for knowledge transfer and support.

• Contribute to Hummingbird implementation playbooks and tools.

• Perform Epic system configuration, workflow design, and other application analysis work when it aligns with areas of expertise and the needs of the project.

Process Improvement & Optimization

• Coordinate improvement activities within your assigned workstream/project and collaborate with other workstreams to ensure alignment with project objectives.

• Analyze existing processes and workflows to identify areas for optimization and efficiency gains.

• Develop and implement improvement initiatives, leveraging best practices and industry standards.

• Engage with stakeholders to gather requirements, prioritize improvement opportunities, and gain buy-in for proposed changes.

• Monitor and evaluate the effectiveness of implemented improvements, adjusting as necessary to drive continuous improvement.

• Share knowledge of best practices and trends across healthcare organizations.

Operational Readiness

• Work closely with clients and Hummingbird leaders to assess operational readiness for Improve initiatives, identifying potential risks and mitigation strategies.

• Develop and execute operational readiness plans, ensuring alignment with project timelines and objectives.

• Collaborate with stakeholders to communicate changes effectively and facilitate smooth transitions.

• Provide ongoing support to address any operational issues or concerns.

General

• Provide guidance and mentorship to less experienced analysts, contributing to the team's overall growth.

• Take a proactive role in documenting team processes and procedures.

• Manage projects and workstreams of increasing complexity, scope, and criticality.

• Provide thorough documentation of build changes, tasks, and projects.

• Provide clear and organized status reports on key project areas.

• Lead meetings, reviews, and design sessions.

• Stay current with Epic certifications and application knowledge.

Required & Desired Skills

Required Skills and Experience

• Active Epic Radiant and Cupid certifications.

• 5+ years of experience in analyzing, designing, building, testing, and maintaining Epic applications, ideally across multiple health systems.

• Demonstrated ability to execute project tasks and deliverables.

• Knowledge of project management methodologies and tools.

• Strong coordination skills to manage project delivery activities within a workstream and across workstreams.

• Excellent communication and interpersonal skills to collaborate effectively with clients and internal stakeholders.

• Ability to assess operational readiness and develop corresponding plans.

• Highly skilled in troubleshooting and effectively tracking and resolving issues.

• Experience in providing support during system changes and process improvements.

• Deep knowledge of the healthcare workflows related to Epic applications.

Desired Skills and Experience

• Certification in additional Epic applications.

• Experience serving as a subject matter expert in support of organizational training initiatives.

• Able to lead productive discussions and contribute valuable insights during collaborative sessions on complex, integrated workflows.

Candidates will be evaluated for the Senior and Strategic levels. We are open to either level of candidate, and the Talent team will assess skillsets appropriately.

#LI-JF1

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. 

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.
 

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