Sr. Director, Professional Services

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Job Summary:

You are entrepreneurial. You like helping customers deploy solutions and see the value. You are good at evangelizing new technologies and understanding how to help customers make the best of their purchases. You achieve satisfaction in seeing customers solve hard security problems. You enjoy the challenge and thrill of succeeding in bringing new technology approaches to market.

In the role of Global Leader for the DataBee Professional Services team, you will be a leader within Comcast Technology Solution’s exciting new cyber security business unit, which sells SaaS and subscription security solutions to the large enterprise and federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU’s growth engine and is an innovative security & compliance data fabric platform, a new market segment rapidly replacing SIEM and other legacy security & compliance toolsets.

Reporting to Vice President and General Manager of the DataBee business unit, you will be a working manager, responsible for conducting deployments and leading your team members, who are subject matter expects on various features. In addition, you will have the opportunity to lead go-to-market strategy and sales planning for our professional services offering.

Job Description

 Core Responsibilities 

• You lead the design and construction of a professional services team that goes from zero to one, helping to deploy the world’s first enterprise ready data fabric for security, risk and compliance, DataBee, and an established NDR solution called BluVector. 

• You take ownership of driving deployments with the goal of ensuring 100%  

• You coach and mentor a world-class team of exceptional subject-matter-experts who help features and functionality get turned on 

• You will strategize Go-To-Market approaches and contribute heavily to discussions on pricing, pitching, marketing strategy for professional services and more 

• You become a trusted advisor to prospect accounts and existing customers, showcasing expertise and empathy. 

• You link Comcast’s leading technology to solid business cases. 

• You collaborate closely with Sales Engineering, Solution Architecture, Product Management and Product Marketing 

• You are expected to use past creative experience and sound business judgment to make decisions on the best way to drive growth in the security and compliance data fabric segment. 

• You are expected to be a self-starter with high levels of intrinsic motivation and a drive for excellence in customer service and value realization 

• Provide deployment advisory services including best practice design, recommendations, and configurations 

• Travel to customer locations to assist customers in short-term professional service engagements 

• Assist deployment customers with testing or troubleshooting. Escalate to support as required 

• Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams 

• Become a security data fabric expert through self study, company training, and a desire to excel 

• Other duties or projects, as assigned 

 

Required Skills and Experience: 

• Experience leading professional services including professional services, including implementation & educational services teams across a substantial region of the world 

• Experience working with SaaS security enterprise technology 

• Understanding complex deployment cycles 

• Experience with SIEM and NDR deployments 

• Affinity for software, ideally with a knack for IT security 

• Net new logo deployment accomplishments and value realization experience 

• Desire to be coached and a structured approach to work with a proven sales process. 

• Ability to use internal resources, partners, and team members to be successful. 

• An ‘in the field’ mentality leading you to meet customers & prospects face to face wherever possible.  

In return, we will invest in you and your career. 

You will be supported by a team that cares about you and your success, made up of peers and leaders who make every effort 

• To provide you with well-planned support, learning, and access to expertise in the marketplace. 

• To invest in your personal and professional growth and reward you. 

• And, provide you with an environment that is defined by collaboration and team-success 

 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion & diversity. 

• Do what's right for each other, our customers, investors and our communities. 

​

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

  

Skills

Business Strategies, Ideation, Independent Judgment, Strategic Objectives

Compensation

National Pay Range: $140,402.01 USD-$329,067.22 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Apply