Sr. CRM Solutions Specialist

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions. One of our core products, Ticketure, is a mobile-first cloud-based platform that helps museums and attractions manage ticketing, memberships, and events, all while delivering a seamless and engaging experience for visitors.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Sr. CRM Solutions Specialist plays a key role in delivering exceptional support and implementation services to our clients and Salesforce partners. This role focuses on managing and resolving issues related to our Salesforce connector, including hands-on troubleshooting within customer Salesforce Production environments. This position combines technical expertise with strong communication skills to ensure a positive and proactive client experience. This position reports directly to the VP, CRM Integrations.

This position is full-time and fully remote. Candidates must be located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, South Carolina, New Jersey, New York, or Connecticut. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• You’re a Salesforce Certified Administrator with hands-on experience supporting CRM integrations and resolving real-world client issues.
• You thrive in a client-facing role, translating technical challenges into clear, actionable solutions while building collaborative relationships.
• You're comfortable working across teams, partnering with Sales, Customer Success, and Product to ensure a seamless and impactful experience for clients from onboarding through ongoing support.
• You’re a self-starter with excellent attention to detail, strong communication skills, and a passion for helping others get the most out of technology.

What You'll Do

• Support internal sales teams, prospects, Salesforce Integration Partners and existing clients by providing information about TixTrack products and how they interact with the Salesforce connector and how TixTrack data can be leveraged within Salesforce.
• Leverage Salesforce expertise to troubleshoot and resolve data exchange issues between our platform and the client’s Salesforce environment.
• Utilize a variety of Salesforce tools including Data Loader and custom reports generation to analyze logs and event queues to resolve data exchange issues.
• Use knowledge of Salesforce Lightning components to recommend form updates that enhance the usability and improve the client experience.
• Share experience to effectively communicate and assist customers and internal staff with industry specific topics such as the handling of Memberships, Season Tickets, Relational Data.
• Respond to routine client support inquiries via phone, Zoom, or email promptly and professionally, ensuring timely resolution.
• Communicate with Customer Success Manager when fixes need to be worked into a release.
• Troubleshoot issues related to system bugs or functionality problems, and provide clear, actional feedback on defects and enhancement opportunities.
• Test new features and releases and develop or maintain knowledge base articles.
• Escalate client’s needs to other departments in a timely manner, when necessary.
• Build positive client relations by checking in regularly and following up on active items.
• Identify potential client services concerns and take proactive measures to address.
• Support the specification, configuration, and set up of new TixTrack Client installations.
• Maintain a comprehensive working knowledge of TixTrack’s products including all new software updates that are released.
• Work with the Sales and Customer Success teams to ensure clients are informed when new features are released.
• Provide occasional input and feedback into the further development and enhancement of TixTrack’s product range.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Bachelor’s degree in business or related field.
• Three or more years of experience as a Salesforce Certified Administrator.
• Five or more years of experience implementing ticketing and/or Salesforce installations preferably in a non-profit industry.

Essential Skills

• Strong oral and written communication skills.
• Ability to work independently.
• Possess strong interpersonal and problem-solving skills.
• Excellent attention to detail.
• Proficient organizational and time management skills.
• Ability to translate technical issues into clear, client-friendly language.
• Comfortable working in a fast-paced, collaborative environment.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack
• Salesforce
• Hubspot

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $95,000 to $120,000, commensurate with experience
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Volunteer days off
• Working abroad opportunities
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

California Applicants: CCPA/CPRA Notice

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com. Apply