Sr Business Analyst II

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. We’re actively seeking a talented Sr. Business Analyst to join our Workforce Benefits division. Location preference is in the Chattanooga, TN area.

As a Sr Business Analyst in our Strategy & Program Management Office (PMO), you’ll partner across business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital first vision. 

This role reports to the Agile Product Manager for the Workforce Benefits Division and will play an integral role in translating the division’s strategy to action. You embrace the ambiguity and high degree of complexity associated with standing up a new business. You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.

How you’ll help move us forward:

• Conduct process mapping and workflow analysis to identify opportunities for growth, scale,  improvement and optimization
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made, communicating closely with stakeholders to gather feedback and ensure that solutions meet their needs
• Facilitate meetings and workshops with stakeholders to gather feedback, discuss challenges, and promote collaboration between teams
• Develop and implement testing plans to understand and evaluate new processes and tools
• Monitor and measure the success of initiatives and adjust as needed
• Support project management activities, including tracking progress, managing timelines, and reporting on status
• Develop and maintain documentation, like process maps and testing plans as needed
• Participate in planning and work with Architects to understand enabler related work

The experience you bring:

• Group benefits experience
• Minimum of 5 years of experience in a business analysis role, or in operational roles in a group benefits context
• Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.
• Demonstrated ability to support third-party implementations and testing
• Excellent communication and interpersonal skills
• Experience with project management and implementation of digital solutions
• Strong understanding of business operations, processes, and process mapping

What makes you stand out:

• Experienced living in the space between Strategy and Execution, partnering with business leaders to continuously align the product vision and roadmap to the capabilities needed to bring business strategy to life
• Experimental mindset and adaptability to drive innovation
• Breadth and versatility

You can be who you are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.