Sr Business Analyst II

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. We’re actively seeking a talented Sr. Business Analyst to join our Workforce Benefits division. Location preference is in the Chattanooga, TN area.

As a Sr Business Analyst in our Strategy & Program Management Office (PMO), you’ll partner across business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital first vision. 

This role reports to the Agile Product Manager for the Workforce Benefits Division and will play an integral role in translating the division’s strategy to action. You embrace the ambiguity and high degree of complexity associated with standing up a new business. You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.

How you’ll help move us forward:

• Conduct process mapping and workflow analysis to identify opportunities for growth, scale, improvement and optimization
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made, communicating closely with stakeholders to gather feedback and ensure that solutions meet their needs
• Facilitate meetings and workshops with stakeholders to gather feedback, discuss challenges, and promote collaboration between teams
• Develop and implement testing plans to understand and evaluate new processes and tools
• Monitor and measure the success of initiatives and adjust as needed
• Support project management activities, including tracking progress, managing timelines, and reporting on status
• Develop and maintain documentation, like process maps and testing plans …