Sr. Associate, Tech Implementation & Enablement

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

As a Sr Associate, Technology Implementation & Enablement, you will play a pivotal role in identifying, scoping, and executing on strategic initiatives to enhance operational effectiveness. You will collaborate with operational key partners to evaluate and optimize technology solutions that support and enhance workflows. Using qualitative and quantitative analysis, you will develop and implement impactful vendor optimization playbooks, and drive the adoption and performance of new and existing tools.

You come with a deep understanding of operational metrics and have experience managing programs that drive operational effectiveness. You should also have strong systems and tools expertise, with a proven track record of successful software system implementations that translate directly to business impact. Excellent communication skills, both written and verbal, are essential, as you will need to explain complex topics clearly and concisely to both technical and non-technical stakeholders.

Some of the projects you will tackle in these roles will include but are not limited to strategic vendor management, creative solutions and program management to drive operational metrics, quality of user experience, and so much more!

You Will:

• Lead discovery sessions with operational teams to identify technology gaps, understand workflows, and generate actionable recommendations for tech solutions
• Support strategic planning by assessing, scoping, and quantifying the business impact of vendor initiatives
• Drive end-to-end implementation of new vendor programs and expansions, coordinating with both operational and technical stakeholders
• Become a super user of assigned vendor tools, continuously identifying opportunities to optimize product features and configurations
• Own product training and enablement, developing comprehensive documentation and best practices for user adoption
• Serve as primary point of contact for a variety of vendor relationships, including issue resolution and technical troubleshooting
• Create and maintain standard operating procedures for vendor implementations and workflows
• Support internal product feature launches and escalation and triage of internal product issues and feedback

You Have:

• 5 years of experiences working in an operational or product focused role
• 3+ years of experience helping drive implementations, projects, product or software development and/or managing vendor relationships, preferably in healthtech, B2C business, or fast-scaling startup
• Ability to balance strategic vision with tactical execution
• Ability to prioritize tasks and manage multiple initiatives simultaneously 
• Experience leading cross-functional initiatives 
• Proven ability to optimize processes through tooling and automation
• Excellence in problem-solving with a creative, solutions-oriented approach
• Adaptability in fast-paced, ambiguous environments while maintaining attention to detail
• Track record of identifying improvement opportunities and driving implementation
• Strong planning and organizational skills with ability to adapt to changing priorities
• Outstanding communication skills across all organizational levels
• Experience translating complex technical concepts for non-technical audiences
• Data-driven approach to problem-solving and decision-making
• Bachelor's degree

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.