Sr. Associate, Operational Risk Management – Payment System Risk

The Sr. Associate, Operational Risk Management will be a key member of our Payment System Risk team, responsible for identifying, assessing, and mitigating risks associated with payment systems. This role involves close collaboration with various departments to ensure the bank’s payment operations are secure, efficient, and compliant with regulatory standards.

• Conduct risk assessments of payment systems, identifying potential vulnerabilities and implementing mitigation strategies.

• Monitor and analyze transaction life cycle data to review and challenge potential concerns associated with initiation, authentication, approval, processing, and settlement.

• Analyze, measure perform, and monitor trends in accordance to Risk Appetite.

• Collaborate with IT, Compliance, and Operations teams to develop and implement risk management policies and procedures.

• Assist in the development and execution of risk management training programs for staff involved in payment processing.

• Stay up-to-date with industry trends, regulatory changes, and best practices related to payment systems and operational risk management.

• Prepare and present risk assessment reports to senior management, highlighting key findings and recommendations.

• Participate in internal and external audits, providing necessary documentation and support related to payment systems risk.

• Support the development and maintenance of business continuity and disaster recovery plans specific to payment systems.

• Support the creation, management and development of Operational Risk program strategy, policies and standards.

Qualifications:

• Bachelor’s degree in Finance, Business, Information Technology, or a related field.

• 9+ years of experience in operational risk management and/or payment systems.

• Strong analytical and problem-solving skills with the ability to identify and address complex risk issues.

• Familiarity with payment processing systems, fraud detection tools, and relevant regulatory requirements.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk reporting software. PowerBI & Tableau experience a plus.

• Certifications such as Certified Risk and Compliance Management Professional (CRCMP) or Certified Information Systems Auditor (CISA) are a plus.

Skills and Abilities:

• Strong operational risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment.

• Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense.

• Advanced operational risk, process, and control validation and/or assessment skills.

• Ability to direct, train and guide peers, subordinates and management.

• Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.

• Ability to adjust to new developments/changing circumstances.

• Ability to convey a sense of urgency and drive issues/projects to closure.

• Ability to effectively interact with the market, executive management and vendors.

• Ability to adapt and adjust to multiple demands and competing priorities.

The base annual salary range for this position is $125,000 to $160,000. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.