SR Analyst, Process Management (Support Services Ops)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Having a growth mindset and demonstrated commitment to working as one team

Being adept at learning new tasks that come about in support of business partners

May be asked to process work in time of need

Desire to create strong relations with vendor external staff to create one Nationwide service team

Data focused position

Knowledge of Data Analytics, Data Cleansing and Data Reporting are required

Knowledge of Process Automation tools preferred

Knowledge of SQL is preferred

Ability to identify and measure KPIs related to process performance

Compensation Grade: E2

#LI-MS2

#LI-REMOTE

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Senior Analyst, you'll work on moderately complex business and/or system processes, analysis, design, implementation and operations. Your work will include analyzing existing processes, procedures and methods to ensure and promote effective business and systems operations. You will build process changes by integrating new processes with existing ones and may coordinate and implement proposed process and procedure improvements.

Job Description

Key Responsibilities:

• Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.

• Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.

• Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements, under minimal guidance. Identifies and markets new and creative process redesigns. 

• Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process. Evaluates processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.

• Works, under limited direction, with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.

• Participates on a project team involved with the development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and reviews for moderately complex processes to ensure conformance to requirements.

• Implements, maintains and operates basic process design, operational and measurement tools and methods in order to design, operate, monitor and improve processes. 

• Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Participates in service evaluations regarding outside consulting service vendors.

• Provides training and guidance for less experienced staff.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager/Director and does not have direct reports. 

Typical Skills and Experiences:

Education: Undergraduate degree in areas related to business or mathematics.

License/Certification/Designation: Process-related certifications desired.

Experience: Typically, three or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains current understanding of business trends to support process design and operations to improve performance. Proven ability to analyze or operate moderately complex processes and systems. Must possess process design or operation skills and be able to determine redesign effects on existing processes and tools. Must have moderate decision-making skills for process operation and design solution recommendations. Good communication skills to prepare and communicate process plans, procedures and results, as well as to interact with all levels within the company.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and Human Resources Officer.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 12/06/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Sr Analyst, Process Management : $47,500.00-$97,000.00

The expected starting salary range for Sr Analyst, Process Management : $52,500.00 - $78,500.00

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