Sr. Analyst, Delivery Strategy & Operations

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

• Cedar’s Delivery team is looking for a data-driven and process-oriented Strategy and Operations Analyst to support our growing team. 
• Delivery is responsible for the successful implementation of our products and ongoing customer support.
• The Delivery Strategy & Operations Analyst will play a critical role in creating, supporting and enhancing internal processes, maintaining data integrity and serving as a bridge across the Commercial and Product organizations. 
• A successful candidate will demonstrate strong attention to detail, a passion for data & analytics, and experience creating and enhancing operational processes. 
• Strong interpersonal skills and cross-functional collaboration with Sales, Client Management, Product, and Finance team members required.

Responsibilities

• Lead and support initiatives to accelerate Cedar’s implementation capabilities, including setting and tracking key performance indicators, supporting implementation strategic efforts, and analysis to inform capacity planning.
• Develop and implement initiatives to accelerate delivery across all product lines, improving implementations for clients and Cedar.
• Support building and running internal management processes; help monitor and manage the Delivery P&L; develop and maintain dashboards to track Delivery efficiency and other metrics.
• Work creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues.
• Create strong feedback loops and serve as the voice of the Delivery to internal stakeholders.
• Exemplify Cedar’s values.
• May require up to 10% travel within the US.

Required Skills & Experience

• Bachelor’s degree required.
• Minimum 4 years of experience in a consulting or operations role (or equivalent). Prior experience in client services operations and/or client implementations a plus.
• Analytical attitude, strong attention to detail, and passion for problem solving.
• Excellent listening and communication skills (verbal and written) with the ability to translate data and insights into compelling, executive-facing narratives.
• Entrepreneurial mentality; thrives in ambiguity, driving clarity for others.
• Mastery of (or willingness to learn) Google Sheets and Slides (or Powerpoint and Excel); Fluency in building formula-driven dashboard models in MS Excel or Google Sheets preferred.
• Passion for AI and interest in helping teams adopt AI to enhance internal processes
• Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus.
• Intellectual curiosity; consistent desire to innovate and improve
• Inspires others to achieve company and individual goals

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $106,250 - $125,000
• This role is also equity eligible 
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#LI-REMOTE

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.