Sr Administrative Coordinator

The Office of Academic Advising in the Krieger School of Arts and Sciences seeks a professional Sr. Administrative Coordinator to manage the daily operations of the office. This position will hire, train, and supervise student workers who answer the main phone line and greet visitors. They will oversee many projects and processes within the office of academic advising, such as the KSAS exceptions committee, dean’s list, and drop-in advising service. This position is responsible for managing the calendar of the Assistant Dean of Academic Advising, monitoring and responding to emails from multiple office accounts, and sending important and timely communications to students and staff as needed.

This position is fully onsite Monday–Friday during an academic semester and is not eligible to participate in a remote work schedule. When courses are out of session, this position is remote eligible.

Specific Duties & Responsibilities

• Manage the day-to-day operations within the Office of Academic Advising.
• Recruit, hire, train, and supervise 4-6 student workers who manage the front desk, greet visitors, and answer the phone.
• Serve as a backup to the student workers to manage the front desk, greet visitors, and answer the phone.
• Oversee the KSAS Exceptions Committee process by receiving formal exception requests, preparing documents for committee review, communicating with students and faculty, and documenting committee decisions.
• Run reports to identify students with no advisor and manually assign academic advisors via OnBase.
• Manage the calendar and scheduling for the Assistant Dean of Academic Advising.
• Manage the virtual drop-in advising hours hosted via Zoom.
• Maintain inventory and order office supplies as needed and assist with facilities request submissions when necessary.
• Process Dean’s List Letters In conjunction with the Office of the Registrar. Troubleshoot any inquiries with students and parents.
• Update webpages regularly throughout the academic year to ensure the most up-to-date information is provided to website visitors.
• Maintain, and create content, for various handbooks and training documents such as the Student Worker Handbook, and Front Desk Handbook, as well as other instructional materials.
• Assist with event planning such as the PBK Honor Society celebration.
• Assemble and distribute all swag items to be given to incoming freshmen at the First Meeting with Traditional Advisors.
• Update and disseminate the Emergency Contacts List whenever needed.
• Refills in kitchenette: coffee, tea, cocoa, sugar, creamers, dish, and hand soap pumps.
• Attend to issues involving the Canon Copier, i.e. ink replacement, paper refills, paper jams, getting IT assistance for …