Specialty Access Center Supervisor (Remote)

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day.  The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Specialty Access Center Supervisor:

• Provides daily supervision of department expectations, employee hiring and training support, daily workflow monitors, process improvement, performance management and implementation of changes
• Reviews productivity reports and manages staff to assure they maintain quality, customer service and production standards
• Collaborates with the staffing team/leadership to ensure adequate staffing, plans and schedules for staff
• Address urgent and escalated customer service needs
• Understanding metrics and identification of actionable outcomes
• Ability to lead by example through consistent and high performance work

What you will need:

• Associates degree or two years of relevant experience
• 1 year of relevant department experience within the organization or 3 years of relevant experience outside of the organization

Location: At this time, this position will be working remote (MN residents only)

Hours: 1.0 FTE (Monday-Friday)

Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.