Specialized Travel Counselor-1

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Group Air Specialized Travel Consultant at Ovation Travel is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled team of Group Air Travel Counsellors located virtually from home.

 *Qualified candidates should be available to work Monday - Friday, 8-hour shifts , 11:00 am – 8:00 pm or 12 pm- 9 pm ET.

Job Requirements:

• At least 5 years of experience as an International corporate travel consultant with good problem solving skills
• Excellent verbal and written communication skills
• Excellent recent SABRE skills
• Strong service focus and customer orientation for high end, VIP travelers
• Ability to understand and communicate client travel policy
• Ability to execute data quality control requirements put forth by Ovation Travel Group
• Ability to function in a fast-paced, demanding environment, multi-accounts
• Internet savvy

Location

The US national hourly wage range for this position is from $20.00 to $35.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement …