Specialist, Technical Writing

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Works collaboratively with business/groups on complex communications requirements. Writes, publishes, and maintains corporate policies, standards, operating procedures, and/or manuals. Ensures solutions are written in a clear, concise and consistent manner to provide information that increases knowledge of BMO products, services, processes and policies, and enables business/groups to provide great customer service ensuring legal and legislative requirements are met.

• Determines and documents content requirements; educates business partners on content requirements to ensure communications requests are received in a content ready format.
• Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
• Collects required information for review and analysis.
• Analyzes content and assess impacts on existing policies and other communications initiatives. Information may be considered confidential and require appropriate handling.
• Develops technical communication solutions, circulars and operation/procedural documents, and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Translates complex information into high quality communications that are clear and concise.
• Recommends the engagement of additional stakeholders, obtains the required concurrences and approvals.
• Executes work to deliver timely, accurate, and efficient service of all communications and tasks.
• Performs change management functions related to procedural communications.
• Builds effective relationships with content issuers and subject matter experts to support business/groups in the delivery of documentation.
• Ensures alignment between stakeholders.
• Supports Policy and Procedure governance in collaboration with internal/external stakeholders.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Two to four years’ technical writing experience.
• Bachelor’s degree required: Technical Communications or Technical Writing degree is ideal; an English degree is acceptable.
• Experience working for a financial institution or in procedure writing is preferred.
• The position requires advanced Microsoft Word skills.
• The position requires basic SharePoint experience.
• Experience in understanding business processes and experience crafting business and technical requirements for the end-users.
• Experience with complex business models and attention to details.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Bilingual (English, French) - An asset.

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary …