Specialist, Retail Operations – POS/IT Retail Operations

JOB DESCRIPTION

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

About the Job

• Maintain and improve POS and IT policies, including: PCI Compliance, Gift Cards, Tax Exempt, Discounts, etc.
• Create SOPs, Job Aids and Guides for all POS/MPOS and IT processes within a store, including POS User Guide, returns and exchanges, PCI Compliance etc.
• Develop POS roadmap in partnership with Global DTC, IT and field teams to enable additional capabilities and unlock additional benefits.
• Own overall hardware strategy for US & CAN stores including fixed POS, mobile devices, payment devices and RFID readers.
• Act as a liaison with field leaders and product and IT teams to identify and prioritize enhancements to existing technology that will drive commercial results, create efficiencies and enhance the consumer experience.
• Conduct UAT for all technology releases and changes, ensuring changes satisfy business requirements.
• Support in the creation of training activities and materials for any operational area of responsibility.
• Collaborate with cross-functional teams to develop and implement strategies that drive efficiency and accuracy in our pricing and promotional processes.

Job Requirements:

• Education: Bachelor's degree (minimum five years of combined college education and work experience may be substituted for a degree)
• Minimum 3 years experience in the retail/store operations field
• Preferred additional experience in store operations and project management
• Experience working with a diverse group of team members cross functionally and making essential decisions
• Excellent written and oral communication skills with demonstrated ability to make successful presentations to individuals/groups at all levels with the organization
• Specialized knowledge of retail processes & inventory tools and systems
• The vision and desire to lead a complex program across a diverse fleet of stores
• Strong analytical skills & advanced Excel skills for generating reports and running analysis
• Ability to dive deep into issues to identify root causes and develop solutions
• Creative, flexible and innovative team player; ability to work effectively in an environment with constantly changing priorities
• Strong interpersonal skills; ability to understand and respond to a diverse population
• Strong communication skills
• Knowledge of accounting practices and the ability to create and manage budgets
• Strong …