Specialist Customer Services

Long Description

Location: Fully remote – homebased
Salary: £25,358 per annum with bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri 08:00 – 18:00 (2 shifts 08:00 – 16:00 and 10:00 – 18:00)

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). 
 

What you’ll do
 

You’ll ensure the smooth running of customer accounts as a dedicated ‘customer champion’. You will deliver exceptional customer service at all times through in-depth customer knowledge and establishing relationships with key stakeholders, both internal and external.

You will:

• Own the customer relationship, handling and resolving calls and emails within all service level agreements.
• Provide a focal point to the customer for escalations and more complex queries.
• Liaise with other departments within Vodafone to resolve account queries.
• Provide support to the Account Manager and Service Manager to ensure the smooth running of the customer accounts.
• Liaise within Vodafone to resolve technical and network related queries.
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