Specialist - Customer Implementation

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

Under the general direction of the Customer Implementation Manager, the Customer Implementation Specialist position is responsible for the successful coordination and implementation of customer on-boarding and customer readiness activities while partnering with internal and external resources to develop, implement, and monitor strategies and plans in support of ABDC initiatives. This role focuses on developing, maintaining, and implementing business partnerships with assigned customers and maintaining efficient communication with all internal and external stakeholders to ensure a successful customer transition/implementation.

Primary Duties and Responsibilities:

• Supports the planning and execution of the customer on-boarding and transition readiness activities related to key ABDC initiatives, including hardware upgrades/replacement and initial implementation of hardware

• Responsible for assigned implementations, including gathering, analyzing, and documenting customer-specific requirements

• Leads the process to assure the transition from implementation to "go live" is a smooth transition without outstanding issues Effectively establishes and develops successful customer relationships while coordinating the success of all implementation projects

• Coordinates and facilitates customer deployment and training activities with assigned customers and their IT/Network teams

• Installs software and peripherals, troubleshoots/resolves hardware, software and networking problems at customer sites and ABDC locations. Interfaces with customer network resources to resolve ABDC hardware/operation issues

• Liaise with Sales to obtain documentation required to support the new customer implementation process

• Work with customer IT Team to effectively document gap analysis related to providing a more efficient marriage of customer and ABDC applications for streamlined efficiencies

• Proactively develops and executes customer call schedule to develop an understanding of the customer implications and establish objectives

• Supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies

• Communicates project status to appropriate stakeholders including tracking progress toward established goals

• Delivers a consistent message to customers

• Provisions users and provides independent application training on ABDC applications for customer and associates; conducts product presentations and demonstrations to current and potential customers as needed

• Performs related duties as assigned and is willing to work extended hours, as needed, in order to meet objectives; must be willing to travel as needed (10%)

What your background should look like 

• A+ and Net + Certification preferred. Company-standard issue hardware certification and former healthcare, pharmacy or hospital experience required. Security + certification a plus

• Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of five (5) years of related and progressively responsible experience

• A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups

• Candidates must have the ability to complete work with minimal oversight and have a willingness to travel extensively to meet objectives

• Knowledge of operating systems related to personal computer systems and peripherals, handheld technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring

• Strong computer skills in order to effectively diagnose mixed environment systems conflicts

• Advanced knowledge of Cencora’s Customer-facing applications

• Solid interpersonal and relationship building skills to develop and maintain cooperative working relationships with customers and ABC associates

• Excellent oral communication skills to present information professionally and effectively to customers, associates, and management

• Strong analytical, organization, and time management skills; applies a consultative approach to problem solving and managing multiple activities across simultaneous efforts

• Self-directed worker, drives work to completion with minimal oversight; able to resolve issues quickly and efficiently; a strong team contributor

• Demonstrates a proactive “can do” attitude

• Proven project management skills and attention to detail

• Ability to identify areas for process improvements and develop a plan to implement the necessary changes

• Demonstrated proficiency with PC office tools (MS Word, PowerPoint, Project, Excel, etc.)

• Willingness to work extended hours, as needed, in order to meet objectives; must be willing to travel extensively

• Ability to create trust and confidence quickly; Presents a positive and professional image

• Ability to communicate effectively both orally and in writing

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. 

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$70,400 - 100,760

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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