Special Loans Analyst (Remote)
9726 Old Bailes Rd, Suite 200, Fort Mill, SC 29707, United States
What You'll Do
- Provides a wide range of support within the Special Products operations.
- Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed.
- Performs activities associated with the processing of Servicemember’s Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed.
- Creates and maintains department documentation, including but not limited to policies and procedures as directed.
- Adheres to regulatory and legal requirements, including investor and state guidelines.
- Processes and monitors department report requirements and workflow to ensure accurate and timely completion.
- Supports additional servicing processes within the Special Products operations.
- Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
- Actively contributes to the results of a team and works toward achieving goals and objectives.
- Uses established procedures to perform assigned tasks. Work is routine
- Instructions may be detailed for new assignments
- No responsibility for the supervision of others
- Works under supervision applying established techniques, procedures or specific standards
- Work may be reviewed for soundness of judgment and overall accuracy
What You'll Bring
- High School diploma or equivalent
- 1-3 years of experience
- 2+ years of Special Loans experience working in a Mortgage Loan Servicing environment
- Working knowledge of fundamental concepts, practices and procedures of department/field
- Attention to detail and ability to understand complex transactions
- Results-oriented with a track record of delivering quantifiable results to the organization
- Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications
- Strong verbal and written communication skills
- Establishes effective working relationships at the work group level
Salary Range: $20.72 - $27.62 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. ApplyJob Profile
Accolades for workplace environment Inclusive culture Inclusive workplace Opportunities for growth People-first culture Personalized service Personalized service and support
Tasks- Create documentation
- Ensure compliance
- Monitor service delivery
- Process special loan products
- Support team operations
Adjustable rate mortgages Attention to detail Communication Compliance Customer service Documentation Hiring Mortgages Mortgage servicing Organization Process Improvement Productivity Real Estate Reporting Servicemember civil relief act Team Collaboration Workflow Management Written communication
Experience1-3 years
EducationEquivalent High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9