Solutions Engineering Manager - Ecosystem - Remote across US West Coast

Company Description

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Leading a team of solution and support engineers and create a collaborative & open team environment where everyone can make an incredible impact.
• Coordinating outreach between Developers and internal teams to make sure we can resolve technical questions and issues.
• Developing processes and tools to enable us to support our fast-growing Enterprise and Developer community efficiently.
• Owning and driving the delivery of cross-team and cross-group initiatives and projects from ideation to completion, with autonomy and decision-making independence.
• Showcasing powerful presentations and demos, help develop demo agendas and prepare software demo presentations for Developers.
• Being the voice of Developers by communicating customer technical capability needs to product and engineering teams and API needs to the Ecosystem product and engineering teams.
• Nurturing engagement in our Developers' community while also championing them inside the company by raising awareness of their pain points, feedback, and feature requests.

You're probably a match if

• You have the ability to lead, coach & grow a strong, senior engineering team.
• You possess firmly grounded computer science and engineering fundamentals with experience in developing web applications.
• You have experience developing, integrating into APIs, and building web solutions.
• You have at least 6+ years of experience in sales engineering, solutions architecture, technical consulting, or equivalent experience.
• You can showcase fantastic technical troubleshooting skills in an Enterprise SaaS-based environment.
• You have prior experience with custom extension/integration development and …