Solutions Engineer II - MS Dynamics CE

Overview

Solution Engineer II – Job Description

The Solution Engineer II will be a primary technical and functional expert on our Dynamics CRM and other system platforms. The Solution Engineer II will focus on both strategy and tactical design and delivery of enhancements and fixes to our systems. They will build strong relationships with Product Owners and delivery teams within IT to build and maintain high-quality and high-performing systems.

Responsibilities

· Configures and maintains solutions for business partners

· Works with delivery teams within the technical and product organization to design, develop and deliver system enhancements and fixes for the business

· Work with product managers to identify requirements and testing approaches for work items

· Ensures work items are delivered on time

· Has a proactive awareness of systems or platform issues and changes; actively seeks out anticipated changes to the systems with a proactive effort in managing their impact on our systems

· Participates in the deployment of system updates

· Supports the dev-ops processes and solution delivery process within Tech; proactive participant in continuous improvement to our delivery process

· Subject matter expert in our platform and systems through continuous research, prototyping, and proactive understanding of the platform lifecycle

· Documents key processes for development and delivery of system updates

· Works in conjunction with developers on integrated solutions for the business

· Performs break-fix activities for systems

· Follows incident management process to ensure timely resolution of support tickets

· Follows change management process to make changes to the production environment in a safe and controlled manner

· Partners with product owners to understand business processes and how IT enables them

· Primary point of contact with our system vendors, when appropriate

· Manages tickets with vendors and ensures timely resolution of issues

· Performs ongoing administration and maintenance of systems to keep them high performing and up to date

· Maintains multiple environments and/or versions of our systems

Qualifications

· Bachelor's degree in: IT, Business Administration, Mathematics, or related field

· 2+ years' experience supporting enterprise systems

· Extensive experience enhancing and supporting Microsoft Dynamics CRM

· Experience working with sales and marketing teams and supporting processes

Preferences:

· Experience working with Microsoft …