Solutions Consultant, Government Solutions

About Us: 

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company. 

CITIZ3N, A Softheon brand, is a subsidiary born out of Softheon’s innovation-centric ethos. Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. 

Our Company Culture: 

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. 

At Softheon, Our Mission is powering growth to make health more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American.

About the Role:  

We are looking for a Solutions Consultant to join our team in leading the initiative in facilitating and developing strategic solutions that are essential to the continued growth and success of our Government Solutions team, known as CITIZ3N. The Solutions Consultant will act as the point of contact for existing and prospective customers in requirement planning, traceability, review, and monitoring the SDLC lifecycle of Softheon’s government solutions. In this role, you will propose ways to improve Softheon’s efficiency by facilitating the strategic solution selling efforts that are essential to our continued growth and success. Using leadership skills, technical expertise, and detailed knowledge of the Softheon platform, you will partner with sales, leadership and account owners in initial opportunity discovery and qualification, presenting solutions and value proposition to prospects and clients, while teaming up with marketing on content development and campaign support and also the product team and client executives on pre- and post-sale engagement to ensure the right resources are involved at the right time. Additionally, you will be responsible for supporting our existing clients through guiding them through requirements and by taking ownership in configuring and, at times, releasing the product for testing. 

Success as a Solutions Consultant at Softheon requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Our ideal candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. If you are motivated by a primarily task focused job, requiring reliability-backed confident leadership that encourages results-driven, task-oriented collaboration, this is the role for you. 

Requirements

You Will: 

 Client Implementation & Deployment: 

• Lead client implementations, either individually or as part of a team. 

• Deploy, configure, and test the solution based on client and solution requirements. 

• Work cross-functionally to build out new client environments, including the extensive configuration of the model, QA, and production environments using Softheon’s internal configuration management system, Switchboard. 

• Validate software, workflow, hardware, and implementation fit with standard Softheon SaaS and BPaaS solutions. 

• Develop a high-level gap analysis and initial scope of work. 

Requirement Gathering & Planning: 

• Lead requirement discovery sessions for Government Solutions business unit planning. 

• Create, manage, and execute JAD requirement gathering activities side-by-side with sales leadership and account owners. 

Collaboration & Communication: 

• Partner with other internal teams, including but not limited to Product Management, PMO, Sales, Client Executives, IT, DevOps, and Marketing, for the purpose of defining goals collaboratively. 

• Support Client Executives in addressing all-client impacting issues and initiatives, typically through coordinating communication and acceptance of deployments. 

• Attend and present/demo at prospect and customer meetings and internal sessions in collaboration with other functions, as necessary. 

Product & Industry Expertise: 

• Evaluate data formulated in conjunction with the Product Team and apply the results in influencing the direction that other product teams take as well as informing decisions of the business. 

• Take initiative in ensuring products that interact with each other are properly built out by coordinating discussions and design sessions with the correlated teams. 

• Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development. 

• Research and document new, improved products and innovation within the industry. 

• Understand the healthcare IT “ecosystem” and basics of administrative and financial workflows and transaction processing. 

Additional Requirements: 

• Up to 25% travel as needed may be required. 

• ET working hours required (9am-6pm ET). 

• Must be willing to complete AZ-900 certification within 1 year of hire, if not already certified. 

You Have:  

Education: 

• Bachelor’s degree in Finance, Accounting, Computer Science, Engineering, and/or a related field required. 
• AZ-900 certification preferred.

Experience:

• Minimum of 1-5 years of experience in a pre-sales, client-facing, technical, or healthcare (within the exchange or payer space) role required. 

• Minimum of 1-5 years of experience in the US healthcare industry working with government agencies, health plans and TPAs as a service provider, software provider, or consultant required. 

Skills: 

• Experience and understanding of best practices with Salesforce, Microsoft Office, and SharePoint applications. 

• Faster-than-average pace; ability to learn quickly, thoroughly, and in detail. 

• Setting and achieving specific standards for self and for others; an emphasis on schedule and quality. 

Knowledge: 

• Knowledge of the US healthcare industry, particularly working with government agencies, health plans and TPAs. 

• Understanding of financial and technical aspects within a healthcare or related context. 

Attributes: 

• Strategic, big-picture thinking backed by an added focus on the tactical aspects of the work. 

• Ability to thrive in ambiguity; recognize and adjust to change proactively. 

• Lively and incisive communication, stimulating influence on others, while being firm, direct, and self-assured in dealing with them. 

Benefits

What we offer:  

Salary - $82,000-$93,000

Softheon offers every full-time employee a comprehensive benefits package including:  

Opportunity to work on cutting-edge cloud-based healthcare solutions;  

Work from your home company with a one-time home office stipend;  

Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;  

Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave;  

15 days to unlimited PTO based on YOS plus 9 additional holidays;  

Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities;  

An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;  

*Please note that candidates applying for this position, must currently reside within the United States.  

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship. 

Join Softheon, and together, we'll shape the future of healthcare in America. 

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all. 

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.  

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.