Solutions Consultant- Client Success

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Solution Consultant is a key member of the Marathon Health Growth and Client Success teams, working together to reduce client risk, retain and renew existing clients, and drive growth and expansion. The role partners with Client Development Directors and Operations to analyze complex client needs, uncover business challenges, and provide tailored solutions to retain and expand the current client base. This position is responsible for driving sales execution by increasing sales velocity and helping the organization meet annual revenue growth targets.

As a subject-matter expert (SME) on Marathon's products and services, the Solution Consultant collaborates with Client Development Directors to understand contract terms, restructuring strategies, competitive bids, proposals, and contracting. The role also works closely with the Account Management, Talent Acquisition, Clinical Operations, Marketing, and Implementation teams to support the implementation of expansion opportunities.

Additional responsibilities include assisting in the renewal cycle by supporting RFP responses, building proposals, delivering demonstrations, and coordinating internal communications.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop deep expertise in Marathon Health products and services, including health center services, coaching, wellness tools, and occupational care.
• Support the Client Success Team in identifying business requirements, conceptualizing solutions, and independently advancing expansion opportunities.
• Partner with Client Development Directors, clients, and benefit consultants to provide support across all phases of the sales and renewal cycle.
• Provide strategic recommendations to reduce client risk, retain and renew clients, and drive growth and expansion.
• Leverage industry knowledge to consult and influence client direction, ensuring alignment with their goals and Marathon’s services.
• Identify risks and opportunities to improve the sales strategy, pipeline, and overall team performance.
• Educate and evangelize the benefits of Marathon solutions to clients, partners, and internal teams.
• Partner with marketing/creative services to build effective sales collateral that aligns with client needs
• Help manage the pipeline in Salesforce (CRM) as necessary to ensure appropriate transparency and reporting of activities across the organization

QUALIFICATIONS

Bachelor’s Degree in Business Administration, Healthcare Administration, or related field and 3+ years of experience in sales or account management experience with a strong focus on collaboration and building relationships or equivalent combination of education and experience.

• Experience in health insurance/benefits, health or wellness industry preferred.
• Experience using Salesforce to manage sales pipeline and opportunities, or equivalent CRM
• Demonstrated experience and ability in managing a long sales cycle or complex enterprise sales
• Strong balance of sales, project management, business, and critical thinking skills
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.
• Exceptional customer service skills and ability to promote teamwork and build effective relationships

DESIRED ATTRIBUTES

• Ability to multi-project and effectively manage time to meet deadlines
• Flexibility to operate in a constantly evolving and fast paced environment.
• A proven record of successfully working with stakeholders/clients, guests, and vendors.
• Strong written and oral communications skills
• Excellent organizational skills and meticulous attention to detail.
• Ability to maintain confidential documents and communication, and use judgment and discretion.

Pay Range: $75,000 - $95,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. 
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule