Solutions Associate
Remote - United States
Zip is tackling the $50B+TAM space to transform the way businesses manage spend. Our co-founders started Zip (YC S2020) because they saw the challenges companies had using outdated 20 year old software to manage hundreds of millions of dollars in spend every year. We invented the worldâs leading Intake-to-Procure solution to bring a consumer grade user experience to B2B purchasing. And, weâre just getting started.
We're a fast growing team that helped scale category-defining companies like Airbnb, Facebook, Salesforce, Apple, Quora, Pinterest, and Square. With $180 million in funding from YC Continuity (Y Combinator), CRV and Tiger Global, we're valued at $1.5 billion in just 3 years. In today's economic climate, the value we offer our customers is more critical than ever and our business is accelerating. We're growing quickly and need your help!
Your Role
Weâre looking for a Solutions Associate to join our early stage startup that is rapidly growing. Youâll support the team during our customersâ onboarding process, including the implementation of our product as well as configuration support when our customersâ needs grow over time. We are looking for someone who is excited to be hands on and influence our internal processes and overarching product roadmap.
As every business needs our type of product, youâll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
You Will
- Support Zip Solutions Consultants on the end-to-end implementation process for new customers
- Support onboarding tasks for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Complete key configuration tasks for existing customers to increase overall adoption of Zip.
- Be responsible for creating documentation and maintaining an internal knowledge base.
- Manage your work across multiple customers, requiring task prioritization and on-time delivery.
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldnât support, and set expectations with customers
- Do whatever it takes to make customers happy + help to ensure we successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
- 1 to 2 years of experience working as an analyst, associate, project manager or supporting key customer and stakeholder relationships, ideally within the B2B SaaS or procurement space.
- Fantastic communication and documentation skills
- Extreme attention to detail and pride yourself âŚ
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401(k) Plan Apple equipment Apple equipment plus home office budget Flexible PTO Full health, vision & dental coverage Health, vision & dental coverage Start-up equity Team building events
Tasks- Collaborate with product and engineering teams
- Create documentation
- Improve post-sales processes
B2B SaaS Communication Data Management Documentation MS Excel Procurement Salesforce Software Configuration
Experience1-2 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9