Solutions Architect - West/Mountains

About the Job:

Solutions Architects at LaunchDarkly are an elite team in our Professional Services organization who help companies achieve progressive delivery. You will be a key contributor to the Revenue team, applying technical product expertise to build relevant solutions for LaunchDarkly customers. You will be the go-to post-sales technical resource for the account team and customers, working in a mix of paid Professional Services engagements and being a trusted advisor to organizations on an ongoing basis.

By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.  

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.

Responsibilities:

• Couple technical knowledge with a consultative mindset to understand customer needs, gather requirements, and influence decisions.
• Deliver Professional Services engagements aimed at helping the companies we work with improve how they deliver software.
• Advise our customers on software development best practices and how to leverage LaunchDarkly to ship software more frequently and with reduced risk. 
• Create a foundation for a strong technical partnership between LaunchDarkly and customers.
• Solve technical hurdles that are impeding value realization.
• Become a subject matter expert on LaunchDarkly.
• Advocate for our customers by translating, aggregating, and representing customer feedback to the Product and Engineering teams.

Qualifications:

• You have a hands-on technical background with a consultative approach.
• You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.
• You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.
• You are a self‐starter and excited to take on hard problems. 
• You are passionate about helping customers and have a strong sense of ownership.
• You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
• You are a deeply curious individual, who is not comfortable with just getting enough context to give …