Solutions Architect - West/Mountains
Remote - US
About the Job:
Solutions Architects at LaunchDarkly are an elite team in our Professional Services organization who help companies achieve progressive delivery. You will be a key contributor to the Revenue team, applying technical product expertise to build relevant solutions for LaunchDarkly customers. You will be the go-to post-sales technical resource for the account team and customers, working in a mix of paid Professional Services engagements and being a trusted advisor to organizations on an ongoing basis.
By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.
LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.
Responsibilities:
- Couple technical knowledge with a consultative mindset to understand customer needs, gather requirements, and influence decisions.
- Deliver Professional Services engagements aimed at helping the companies we work with improve how they deliver software.
- Advise our customers on software development best practices and how to leverage LaunchDarkly to ship software more frequently and with reduced risk.
- Create a foundation for a strong technical partnership between LaunchDarkly and customers.
- Solve technical hurdles that are impeding value realization.
- Become a subject matter expert on LaunchDarkly.
- Advocate for our customers by translating, aggregating, and representing customer feedback to the Product and Engineering teams.
Qualifications:
- You have a hands-on technical background with a consultative approach.
- You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.
- You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.
- You are a self‐starter and excited to take on hard problems.
- You are passionate about helping customers and have a strong sense of ownership.
- You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
- You are a deeply curious individual, who is not comfortable with just getting enough context to give …
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Must be authorized to work in US Must be located in Pacific or Mountain time zones
Benefits/PerksDental Dental Insurance Health, vision, and dental insurance High trust and transparency Mental health benefits Remote work Restricted Stock Units RSUs Vision
Tasks- Understand customer needs
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