Solutions Architect

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Solutions Architect

Reports To: Solutions Manager

Department: FOH - Admin

Primary Location: United States (Remote)

Classification: Salary, Exempt

Position Summary

The Solutions Architect is a trusted key member of the LanguageLine Solutions team and serves as a pre-sales and technology partner to Business Development. You will be developing localization solutions and workflows, providing pre-sale support, and building long-term, mutually beneficial relationships with customers. As such, knowledge and understanding of commercial strategy is vital. The Solutions Architect must also have significant experience with, and knowledge of, Neural Machine Translation, AI Services and CAT tools, as well as experience building creative proposals, answering RFPs, and presenting solutions to potential buyers.

You are expected to exercise initiative, discretion, and independent judgment in the support of each client relationship and will serve as a primary point of contact for them. The Solutions Architect position is critical to the overall success of the company.

While filling a leadership role in the company, the Solutions Architect may serve as a mentor to both Project Managers and Sales Reps and may also be required to manage quotes and/or projects directly, as needed.

Primary Duties

• Engage with customers to provide technical expertise and solutions design during the pre-sales process. This includes answering customer queries, preparing, and presenting product demonstrations, and explaining the capabilities and benefits of our technical solutions.

• Collaborate with the Sales Team to support the successful execution of the sales strategy.

• Establish and maintain strong personal relationships with current and prospective clients.

• Evaluate existing services and account set-ups to provide management with feedback and recommendations on necessary changes to automate, streamline and or improve processes, procedures, and services.

• Participate in the bid process from solution design to collaboration with relevant stakeholders throughout the business.

• Attend pre-sales and project planning meetings with clients.

• Design automated workflows, leveraging all technologies and software available.

• Lead technical implementations, client meetings and internal kick-off meetings.

• Deliver cutting-edge solutions with a focus on Customer Experience.

• Prepare, design, and support custom “programs” for clients.

• Collaborate with all internal departments globally at LanguageLine.

• Develop and deliver training for new technology rollouts, new business processes and procedures, and other training as needed.

• Stay current with the localization ecosystem and emerging technologies.

• Foster a culture of innovation that allows us to develop new value propositions.

• Embrace and drive change internally and with our customers, focusing on Continuous Improvement.

• Maintain and update key business systems, such as the LanguageLine BMS, SalesForce.com, and other DB's to document all relevant client communications.

• Provide mentoring to Program Supervisors, Senior Project Managers and Project Managers.

• Manage projects or quotes as needed by executing the duties enumerated in the Senior Project Management job description.

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction

• Other duties as assigned by the Solutions Manager.

Skills and Experience

• 2+ years as a Solution Architect or Solution Program Manager.

• Strong business acumen and ability to see the ‘big picture.’

• Experience in building commercial solutions for customers.

• Understanding of what customers want and ability to see what they need.

• Extensive knowledge of localization technology, workflows, standards, and programs.

• Technical knowledge of neural machine translation (NMT), API integrations, AI technology, translation management systems (TMS), localization engineering, and CAT tools.

• User-level experience with MemoQ, XTM, Intento, or similar technology.

• Knowledge of CMS integrations and workflows.

• Experience in pre-sales or project management.

• Strong knowledge of pricing analysis and financial modelling.

• Ability to visualize alternative solutions to the norm where they are technically and commercially appropriate.

• Thorough knowledge of project management fundamentals as they apply to the localization industry.

• Exceptional attention to detail, organizational skills, and ability to multi-task.

• Impeccable communication skills, both internally and externally, written and verbal.

• Curiosity, creativity, and a commitment to continuous learning.

• Ability to drive outcomes despite complexity.

• Must be very resourceful, with the ability to work independently.

• Foreign language skills a plus.

Education and Experience

• A minimum of a Bachelor's degree or equivalent experience.

The full-time annual salaries for this role is listed below, . Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US Remote pay range $75,000 USD - $80,000 USD.

The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Company Culture and Values

Our Core Values

• Acceptance. We value diversity in all forms and accept all people, regardless of race, gender, orientation, beliefs, abilities, and background. We are better together and open to viewpoints that diverge from our own. Respect is the lifeblood of our organization.

• Integrity. We are trustworthy. We honor every commitment and are transparent in all we say and do.

• Innovation. We are restless, curious, bold, and forward leaning. We view our position as the industry leader as a privilege and a mandate to pioneer. We believe language access has the power to transform and we strive to build pathways to new solutions.

• Excellence. “Good enough” is not good enough. We exceed expectations and have an unsurpassed commitment to empowering all people.

• We are looking for individuals who share our passion for service, innovation, and making a positive impact in the communities we serve.

Impact of the Solutions Architect Role

• The Solutions Architect at LanguageLine Solutions plays a pivotal role. You will be at the forefront of delivering innovative localization solutions that empower our clients to communicate effectively in a global market. Your expertise in creating customized, efficient workflows and leveraging the latest in AI and machine translation technologies will not only drive client satisfaction but also contribute to the evolution of our Global Content Solutions.

• Your role embodies our commitment to high value experiences, quality, and customer-centricity. By joining our team, you will have the opportunity to make a significant, positive difference in language access.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA

 Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c).

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)