Solutions Architect

Why clients love us:

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

The value you'll bring:

The Solutions Architect provides senior consultative services and project scoping, implementation, and technical remediation work for Professional and Managed Services clients, and acts in a senior capacity within the Professional Services team. They are responsible for the following essential duties:

• Designing, implementing, and remedying complex solutions across a broad range of technologies, with a particular focus on the full suite of Microsoft as well as Microsoft Modern Workplace, including Viva, SharePoint, EMS, and Power Platform.
• Architects end-state solutions and migration/implementations plans for large-scale deployments/build-outs of technical environments, including on-prem, hybrid, and cloud infrastructure, with an emphasis on Microsoft365 migrations.
• Providing highly visible project work and consultation for Managed Solution’s Professional and Managed Services clients, including thought leadership on client projects/environments, aligning solutions with complex business objectives and security, compliance, and availability needs.
• For enterprise or other VIP clients, the Solutions Architect may act in a vCIO-level capacity ensuring Managed Service client success by developing technical strategy, providing technical consultation and high-level issue resolution, and operational oversight of associated personnel. In this capacity, the Solutions Architect will work across Managed Solution teams and with the client POCs to ensure alignment between delivered services and customer needs.
• Meeting with clients to identify technical requirements; designing solutions; presenting solutions in presales meetings with cross-level teams, including executives; and implementing project work, including occasional onsite deployment/migration work.
• Providing architecture, consulting, project implementation, and high-level troubleshooting, designing client environments for on-prem and hybrid-cloud infrastructure, as well as solutions to utilize Microsoft Modern Workplace suite.
• Providing project work within Microsoft Modern Workplace suite (Viva, SharePoint, EMS, and Power Platform), including the creation and demonstration of proofs of concept, scripting, and other tasks related to workplace automation.
• In addition to the above, the Solutions Architect will be responsible for leveraging subject matter expertise across at least one of the following specialization areas:

1. Servers: Provides design, project implementation, and high-level troubleshooting for client server infrastructure, including Windows Server (all versions) and virtualization environments on both Hyper-V and vSphere, in addition to Citrix XenApp and/or XenDesktop.  
2. Storage + Power: Provides design, project implementation, and high-level troubleshooting for SAN and other storage solutions, as well as power needs (UPS, PDUs, etc.) for on premise solutions.
3. Active Directory: Provides design, project implementation, and high-level troubleshooting for Active Directory, including Group Policy, Access/Identity Management, Federation Services, Domain Controllers, etc. for medium to enterprise environments. 
4. Networking: Provides architecture, project implementation, and high-level troubleshooting for networking infrastructure, including: Routing, switching, firewalls, WAPs, VPNs, load balancers, etc. in medium to larger LAN/WAN environments, including cloud environments (Azure, Amazon AWS).
5. Exchange/Messaging: Provides implementation, migration, and high-level troubleshooting services for Microsoft Exchange and messaging systems, including Office365.

• Demonstrating commitment to continuous learning and development related to specialization areas, including the pursuit of certifications and the development and presentation of training for teammates for technologies within their specialization areas.
• Acting as project lead for assigned projects, and as Architect escalation point for others. Directing others in completing project tasks according to project scopes; working with Project Managers or Sales to resolve potential/actual risks; and otherwise ensuring the successful delivery of services
• Utilizing Microsoft Modern Workplace expertise to advance internal business processes.
• Carrying out all work responsibilities and related duties, as assigned, while complying with all Company and client policies, including those related to security and confidentiality.

Education and Work Experience Requirements:

• Bachelors’ degree in Computer Science, Computer Engineering, or related field, plus a minimum of 10 years in an IT role, with 8+ years of relevant consultative or professional services experience at an MSP or other outsourced IT vendor. 5+ years of experience migrating/deploying cloud infrastructure (Azure, Office365) required. Equivalent combinations of education, experience, and skillsets will also be considered. 
• Demonstrated success as a consultant for Microsoft services in a variety of customer contexts, from SMB to large enterprise, including experience planning and implementing numerous successful M365/Office365/Azure deployments and migrations. Flexibility to consult and work in both SMB and enterprise environments is required for this role.
• Demonstrated fluency with M365 architecture trends, technical conditions, and future direction.
• Demonstrated success in a presales capacity, with the ability to elicit technical requirements and business objectives from clients and to confidently communicate technical information clearly with a diverse range of individuals, including C-suite executives and technical teams.
• High levels of project ownership and individual accountability in a results-oriented environment
• Demonstrated commitment to continuous learning and innovation
• Demonstrated commitment to strong documentation and repeatable standards
• Demonstrated excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Technical Skills/Competencies:

• Subject Matter Expertise related to hybrid and cloud environments (design, migrations, and remediation) and the Microsoft Modern Workplace suite, including:
• On-prem/online cloud infrastructure Office365/Microsoft365;
• Azure;
• HyperV;
• Office365 administration and remediation;
• SharePoint;
• Viva;
• Microsoft365 Groups;
• Power Platform;
• and Teams.
• Proficiency with a range of migration tools such as ForensIT, Azure Migrate, BitTitan, Cloudiway, MoveriO, Sharegate, SPMT
• Advanced proficiency with Exchange/Messaging is also required.
• Microsoft certifications highly desired, and will be required for continued employment

In addition to Subject Matter Expertise in their specialty areas, the Solutions Architect should have:

• Proficiency in Windows Server (all versions) and workstation implementation, administration, and troubleshooting
• Strong proficiency in Exchange (all versions/Online preferred), Hyper-V, Active Directory, and Powershell/VBS, SharePoint, and Teams.
• Working knowledge of Intune policy management, including implementation experience. AutoPilot roll-outs and Apple Business Manager knowledge preferred. 
• Proficiency with Active Directory, Security and Identity Management, including Group Policy, Federation Services, Domain Controllers, etc. for medium to enterprise environments
• Strong proficiency with ability to provide consulting expertise and troubleshooting around each of the following areas:
• Servers: Windows Server (all versions); virtualization environments; on premise infrastructure
• Storage + Power: SAN and other storage solutions, as well as knowledge of power requirements/deployments of PDUs, UPS, etc.
• Active Directory: Provides design, project implementation, and high-level troubleshooting for Active Directory, including Group Policy, Access/Identity Management, Federation Services, Domain Controllers, etc. for medium to enterprise environments. 
• Networking: Provides architecture, project implementation, and high-level troubleshooting for networking infrastructure, including: Routing, switching, firewalls, WAPs, VPNs, load balancers, etc. in medium to larger LAN/WAN environments, including cloud environments (Azure, Amazon AWS).
• Exchange/Messaging: Provides implementation, migration, and high-level troubleshooting services for Microsoft Exchange and messaging systems, including Office365.
• Functional knowledge of Systems Center, Okta, Public Key Infrastructure, SQL Server, or Linux/Unix/RedHat is helpful

Other Requirements:

Given the nature of IT, some project work will need to be delivered outside of standard business hours. An ability to work a flexible schedule for occasional after-hours/weekend migrations and other project responsibilities is required. Managed Solution is a 24x7/365 operation and is headquartered in the Pacific Time Zone. While some flexibility may be offered for employees in other time zones, employees will need to be available to coincide with Company and client needs/policies.

Remote/Onsite Requirements: Valid CA Drivers’ License, acceptable driving history, and reliable personal transportation will be required for San Diego-based Solutions Architects, who may be required to travel to client sites within the San Diego region. Highly qualified applicants outside San Diego may be considered for remote positions. Such individuals may be required to travel on occasion to work sites or Managed Solution headquarters.

Background Check Requirements: Individuals in this role will be subject to a background screening and reference check process as part of pre-employment screening. Members of the Professional Services team may be subject to additional screenings from time to time, as required by clients/partner agreements. Such screenings may include drug testing. An individual’s continued employment may be subject to the successful passing of such screenings.

Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to lift and carry up to 10 lbs. Must be able to talk, listen, and speak clearly on telephone. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $140,000 to $175,000 per year 

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. 

Additional Perks:

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+  
• 40 hours of Sick Time per calendar year 
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days  
• Holidays – Managed Solution celebrates 7 paid holidays each year  
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!  
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)  
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7  
• $100K Life/AD&D policy provided for all employees, free of charge!  
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!  
• $80/Month Cell Phone + Internet Reimbursement  

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale. 

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.  

As we grow, we are anchored and driven by our Core Values: I <3 IT!

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.  
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.  
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.  
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

Application Information and Hiring Timeline:

The initial application window will be through December 31, 2024. If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. 

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