Solution Specialist - Essette Care Management

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Solution Specialist - Essette Care Management at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.​

Your role in our mission

• Maintain clinically relevant and CMS/state-compliant content and configurations in Gainwell Care Management demonstration environments.
• Collaborate with clients during implementation and maintenance to optimize workflows and configuration for their business needs.
• Participate as a subject matter expert in client implementation or project calls as requested by project managers.
• Provide training and support to clients for optimal application use and delivery of training materials such as user guides, videos, and release updates.
• Work with the Product Intake team to develop requirements for new application functionality and assist the Product Team Technical Writer with enhancements to user guides.
• Conduct client optimization sessions, provide professional services, and ensure high client satisfaction with the application and services.
• Train clients on template version releases (approximately three times per year).
• Balance multiple projects, prioritize tasks effectively, and maintain open communication with clients and internal teams.
• Travel on-site to meet with clients as needed.

What we're looking for

• 5+ years of experience in case management, disease management, utilization management, or population health management.
• Solid understanding of the healthcare industry; clinical experience preferred.
• Ability to quickly learn and apply Gainwell Care Management software, including understanding workflows and predicting potential issues.
• Excellent communication skills with the ability to write, present, and influence stakeholders effectively in-person or via web/phone meetings.
• Proven ability to manage multiple projects in a fast-paced environment while meeting deadlines and business objectives.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

What you should expect in this role

• Fully Remote Opportunity
• Opportunities to travel through your work (0-10%)

Note

• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• The deadline to submit applications for this posting is 2/28/2025.

The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.