Solution Product Operation Lead

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. 

We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

Role Summary:

We are seeking a Solution Product Operations Lead (POL) to join our dynamic team. The Solution POL will play a critical role in delivering operational support for the deployment and ongoing development of our emerging and continually maturing products. This position involves collaborating with various stakeholders from local to regional to national health systems, ensuring that our solutions are tailored to meet their unique operational needs. The ideal candidate will possess domain expertise in clinical workflows and industry best practices, enabling them to address complex challenges with innovative solutions.

What You’ll Do:

• Provide operational support throughout the deployment and ongoing enhancement of our product, ensuring it meets diverse customer needs and expectations.

• Engage with a variety of customers, from healthcare organizations of varying sizes, understanding their specific operational contexts and challenges.

• Collaborate with Delivery team members to tailor the Notable solution for unique customer situations in innovative and nonstandard ways that enhance overall effectiveness.

• Develop and maintain comprehensive documentation that supports customer workflows and serve as a subject matter expert for the assigned solution.

• Monitor and assess the performance of the deployed solution, offering key insights regarding daily operation and areas for improvement.

• Communicate effectively with stakeholders, delivering updates and essential information clearly to a wide range of audiences.

What We’re Looking For:

• Proficient customer-facing skills, with the ability to present updates and information in an easily understandable manner for different audiences.

• Expertise in triaging and resolving ambiguous, unstructured problems with no obvious solutions.

• Strong organizational and prioritization skills to manage multiple tasks and tight deadlines effectively.

• A strategic mindset, understanding the complexities of processes, dependencies, and their impacts both upstream and downstream.

• Comfort in decision-making with imperfect or limited information, showcasing responsible judgment and the ability to take calculated risks.

• A proactive self-starter who is driven to identify inefficiencies and implement measurable improvements.

• Resiliency in navigating challenging situations and managing stress in a high-pressure environment.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.