Solution Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity: The Solution Consultant is responsible for translating our client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture. Acts as an advocate for the client as the ultimate authority on the architecture designed to address the client’s business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites, although not often. This is a 100% remote position with ability to travel 5% - 10% of the time. The selected candidate must reside in the United States.

 Contributions You Will Make: 

• Viewed as leader on the team and subject matter expert for team members to reach out to. 

• Supporting team and department initiative work, process improvement and documentation overhauls. 

• Conduct and document meetings independently. 

• Ability to validate and analyze complex data. 

• Conduct complex analysis and troubleshooting tasks. Consult and lead medium to complex projects. 

• Strong understanding of platform configurations. 

• Operates effectively within the project timelines/SLAs in order to meet and / or exceed expectations and business drivers. 

• Define quality measures and resolution plans. Document business requirements with sufficient detail to supporting the construction phase of the project. 

• Configuration of the system to satisfy the business requirements. 

• Support other consultants where needed. 

• Additional responsibilities, as required.  

Required Knowledge and Experience: 

• 5-7 years of medical benefits knowledge and standards. 5-7 years of data exchange experience. Experience with benefits administration systems and/or knowledge of benefit structures. 

• Experience with systems integration and field-level interface design. 

• Customer relationship management/consulting experience. 

• Excellent written & verbal communication skills. 
• Tech Skills: MS Office Suite experience (Advanced Excel), Power BI, Jira, Salesforce

• Ability to work in a fast-paced environment while managing multiple shifting priorities. 

 Minimum Knowledge and Experience: 

• BA/BS degree preferred.  Work experience will be considered in lieu of degree.
• Payroll/HR and EDI knowledge preferred 
• Project Management experience highly preferred

#LI-AG

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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