Solar Programs, Senior Project Manager - Consumer Protection (Remote - US)
Remote - US
Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.
Energy Solutions is currently seeking a full-time Solar Programs, Senior Project Manager - Consumer Protection to join our Distributed Energy Resources (DERs) team. This position will be supporting our work as the Program Administrator for a statewide solar incentive program aimed at assisting utility customers to transition to solar power more affordably. As a member of the team, you will design, develop, and run projects supporting the customer experience in the program which incentivizes the adoption of community and distributed solar. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role, both as an individual contributor and leader, in helping our team make this future a reality.
Daily responsibilities include but are not limited to:
- Maintaining and developing client relationships, serving as a trusted partner for our current and new clients
- Organizing and facilitating in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers
- Developing an effective process to communicate project progress across a large team, management, and clients
- Assisting Team Lead with oversight of a team of project managers and associates
- Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
- Tracking key performance metrics and goals
- Investigating allegations of Program violations
- Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program guidelines
- Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
- Handling a caseload of consumer complaints requiring informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to the alleged Program violations
- Conducting due diligence review of legal and regulatory issues for companies applying to participate in the Program
- Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations
- Conducting market research and …
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Authorization to work in the U.S. indefinitely Delaware Kentucky Mississippi Montana Nebraska North Dakota Wyoming
Benefits/PerksEmployee Stock Ownership Plan ESOP Generous retirement package Pre-tax contribution plans Retirement package Vision Insurance
Tasks- Conduct market research
- Customer Service
- Lead meetings
- Maintain client relationships
- Organize meetings
- Track project progress
Analysis Analytical Communication Consumer protection Customer service Data analysis Energy Technologies Legal Compliance Market-based programs Market Research Microsoft Office Project Management Research SharePoint Verbal communication
Experience8 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9