Solar Programs, Senior Project Manager - Consumer Protection (Remote - US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is currently seeking a full-time Solar Programs, Senior Project Manager - Consumer Protection to join our Distributed Energy Resources (DERs) team. This position will be supporting our work as the Program Administrator for a statewide solar incentive program aimed at assisting utility customers to transition to solar power more affordably.  As a member of the team, you will design, develop, and run projects supporting the customer experience in the program which incentivizes the adoption of community and distributed solar. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role, both as an individual contributor and leader, in helping our team make this future a reality. 

Daily responsibilities include but are not limited to: 

• Maintaining and developing client relationships, serving as a trusted partner for our current and new clients  
• Organizing and facilitating in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers 
• Developing an effective process to communicate project progress across a large team, management, and clients 
• Assisting Team Lead with oversight of a team of project managers and associates 
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items 
• Tracking key performance metrics and goals 
• Investigating allegations of Program violations  
• Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program guidelines  
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures   
• Handling a caseload of consumer complaints requiring informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to the alleged Program violations 
• Conducting due diligence review of legal and regulatory issues for companies applying to participate in the Program  
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations 
• Conducting market research and data analysis 
• Participating in and leading cross-department meetings and discussion, prioritize and delegate follow-up items, track and report progress 
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities 
    

Minimum qualifications: 

• Bachelor’s degree  
• Minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance and/or customer service including at least 2 years in a staff supervisory role 
• Strong written and verbal communication skills 
• Exceptional attention to detail and ability to manage demanding caseload  
• Ability to interact professionally with clients and to serve as the primary point of client contact 
• Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation 
• Demonstrated ability to conduct collaborative facilitated sessions 
• Ability to work in a team-oriented collegial and collaborative, but fast-paced and dynamic environment at a growing company 
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) 

Desired qualifications: 

• Experience with consumer protection and/or compliance 
• Knowledge of solar policies, terminology, and programs 
• Proficiency in Spanish, including written communication

Compensation is commensurate with experience within the pay band of $89,000k - $122,000k / Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Office Locations and a Remote Workforce

Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming).

Inclusion, Diversity, Equity, Accessibility 

We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!  

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations 

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

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