Software Maintenance Lead

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

This role oversees software engineering maintenance for Tandem’s mobile and pump products, leading initiatives to streamline processes and elevate quality across the software development teams. This leadership position will be responsible for creating meaningful changes at a departmental level with a broad impact by increasing efficiency and enhancing overall product quality.

• Leads software investigations and development projects across multiple teams, providing direction to ensure effective and timely resolution of software issues.
• Operates with agency to achieve software maintenance goals.
• Drives quality initiatives that enable efficient processes and enhance product performance.
• Defines processes for identifying, triaging, documenting, and resolving software defects and issues reported post-market, including corrective and preventative actions (CAPA).
• Identifies and sets priorities based on risk assessments and/or overall impact on product quality.
• Develops metrics for tracking process performance and product quality.
• Provides updates to management and other stakeholders on the status of maintenance activities and the resolution of post-market issues.
• Participates in risk assessments and uses outcomes to prioritize assignments.
• Works cross-functionally with developers, QA engineers, and Customer facing groups on understanding root causes, providing suggestions for traceability and failure analytics, and advising on troubleshooting.
• Provides mentorship to team members on Six Sigma principles and use of statistical tools for root cause analysis (Fishbone diagrams, 5 Whys).
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

YOU’RE AWESOME AT:

• Strong vision and strategy for maintenance process development.
• Able to influence and drive change when implementing new procedures or product improvements.
• Demonstrated ability to lead development teams, manage cooperative work efforts between teams, and delegate with success.
• Experienced in applying statistical tools for data analysis and problem solving.
• Able to scope, estimate time needed, collaborate with stakeholders, and track development projects.
• Able to advise and support engineering teams in root cause analysis.
• Experienced in software development life cycle for regulated devices, including CAPA.
• Knowledge of Good Documentation Practices (GDP) preferred.

EXTRA AWESOME:

• Bachelor’s degree in engineering or computer sciences or related field or equivalent combination of education and applicable job experience.
• Six Sigma Green Belt certification or equivalent experience in Lean or DMAIC (Define, Measure, Analyze, Improve, Control) methodologies.
• 8 years’ experience in software maintenance or quality engineering in a regulated market, preferably medical device industry.

WHAT’S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $160,000 - $180,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a thorough screening process comprised of a drug test (excluding Marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem’s CCPA Notice: https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

#LI-KT1 #LI-Remote   

SPONSORSHIP: 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.