Software Engineer (with interest in AI) for Business Intelligence team (Engagement)

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Join our Business Intelligence team as a Software Engineer and help us revolutionize marketing with ML-powered solutions! You'll work on cutting-edge technologies, impacting millions of users, and contributing to a product that truly makes a difference. The salary range starts at 4,000€ per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you'll become a core part of the Engineering Team.

What challenge awaits you?

Prepare to dive into the exciting world of data-driven insights. You'll face the challenge of building and maintaining powerful features that empower our clients to make informed business decisions. This involves turning complex data into actionable insights, creating intuitive user experiences, and integrating cutting-edge AI technologies like GenAI and LLMs.

You'll collaborate closely with channel-specific engineering teams, data scientists, and product managers to ensure seamless integration of our business intelligence features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for data storytelling and a desire to empower businesses with data-driven insights.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements into technical specifications: Work with product managers and data scientists to understand client needs and translate them into actionable features, focusing on the backend logic and data processing aspects.
• Design and implement APIs for data access and manipulation: Develop secure and efficient APIs for front-end applications to access and interact with the data insights generated by the platform.
• Integrate AI capabilities: Explore and implement GenAI or LLM models as backend services, providing the data processing and insights generation capabilities for front-end use.
• Collaborate with product designers and front-end engineers: Provide technical expertise and guidance on API design, data structure, and backend capabilities to support front-end development and user-friendly interactions.

b. Ensure quality and performance of developed solution

• Write comprehensive unit tests and integration tests: Ensure that new features function as expected and integrate smoothly with existing backend systems.
• Implement robust logging and monitoring: Track key performance indicators and identify potential issues proactively to ensure the feature's reliability and performance.
• Collaborate with QA engineers and perform code reviews: Work with QA engineers to ensure that the backend functionality meets quality standards and aligns with the requirements.

c. Support and Maintain owned components

• Respond to client inquiries and troubleshoot issues: Provide prompt and efficient support to clients experiencing issues with features you've developed, focusing on backend functionality and data processing aspects.
• Implement bug fixes and performance improvements: Continuously maintain and enhance existing backend features based on user feedback, performance data, and evolving business requirements.
• Document code and processes: Create clear documentation for your code and processes to facilitate future maintenance and collaboration with other team members.

What technologies and tools does the BI team work with?

• Programming languages - Python 
• Google Cloud Platform services - GKE, BigQuery
• Data Storage and Processing - MongoDB
• Software and Tools - Grafana, Sentry, Gitlab, Jira, Productboard, PagerDuty 

Our team builds features for a powerful data insights platform that empowers our clients. We leverage advanced analytical techniques, including predictive modeling, trend analysis, and anomaly detection, to create impactful features. We are also exploring the integration of AI technologies like natural language processing and machine learning for anomaly detection to further enhance our platform. Experience with data mining, statistical modeling, data visualization, and AI technologies would be highly valuable for building and maintaining these features.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in python engineering, system design, and maintenance in the area analytical features.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in Python engineering: Strong Python skills are essential for building our data-driven features. Experience with data processing, data structures, and algorithms is key.
• Solid understanding of software architecture principles: Building scalable and reliable features for our platform requires a solid understanding of software architecture principles, especially in the context of APIs and microservices for data access and manipulation.
• Experience with version control systems (e.g., Git) and CI/CD pipelines: We utilize Git for code management and CI/CD pipelines for efficient development and deployment. Experience with these tools will streamline your workflow.
• Familiarity with common data analysis and ML frameworks: While we are not strictly an ML team, we are exploring the integration of AI and machine learning. 

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work remote-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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