Software Engineer

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer–Ai Core, you’ll work with the team to own the development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies. You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.

This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

What you’ll do

First 3 Months

• You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful.
• You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack.
• You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves.

First 6 Months

• You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more …