Software Engineer - Platform & Site Reliability

Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale.  Credo AI has built a pioneering platform for context-driven AI governance, AI risk assessment and compliance (to regulations like the EU AI Act and standards like NIST AI RMF, ISO 42001 etc) to ensure compliant, fair, and auditable development and use of AI. Our goal is to move responsible AI development from an “ethical” choice to an obvious one-by ensuring AI’s benefits are universally accessible while addressing the full spectrum of its risks. We aim to do this both by making it easier for organizations to integrate  responsible AI Governance  practices into their AI development and by collaborating with regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the Most Innovative Companies of 2024 by Fast Company, a Technology Pioneer by the World Economic Forum, named to the CBInsights' AI 100 List and World's Most Promising Startups list, and included in Fast Company’s Next Big Thing in Tech and Intelligent Applications Top 40 by Madrona, Goldman Sachs, Microsoft and Pitchbook.

About the Role

We are in search of a Platform Engineer who is passionate about crafting software that meets enterprise-grade quality standards. You will play a crucial part in building\ and maintaining the core services and platform that power our product in both cloud and self-hosted environments. The ideal candidate should be an excellent communicator, able to clearly articulate technical challenges and solutions to both technical and non-technical team members.

While familiarity with Elixir, TypeScript, Postgres, and AWS are beneficial, it is not a strict requirement. More importantly, we're looking for someone who is enthusiastic about diving into new technologies and tackling unfamiliar problems. Your eagerness to learn and adapt will be valued as our technology stack evolves and as new projects arise.

You might be a good fit if if you have experience in the following areas: 

1. Proven experience as a software engineer, with a focus on backend development and system architecture for enterprise-grade SAAS platforms. 

2. Familiarity with cloud platforms (e.g., AWS, GCP, Azure),containerization technologies (e.g., Docker, Kubernetes) and networking technologies. 

3. Cloud Services Management: Experience with cloud services, specifically AWS, including S3, RDS for PostgreSQL, and IAM roles. Knowledge of cloud security best practices and implementation.

4. Experience with API design and development.

5. Knowledge of database systems (PostgreSQL), including setting up, managing, and optimizing databases. Knowledge of database security best practices, especially for cloud-based solutions like AWS RDS.

6. Experience with microservices architecture.

7. Knowledge of CI/CD pipelines and DevOps practices.

8. Understanding of security best practices and compliance standards, including TSL/SSL and Networking security (firewalls, SMTP, etc.) 

9. System Administration including knowledge of Linux operating systems, system administration, and the ability to troubleshoot OS-level issues. Familiarity with SELinux and its configuration

10. Identity and Access Management including Single Sign-On (SSO) and an understanding of identity protocols and secure authentication mechanisms.

Expectations:

• Manage the complete deployment lifecycle, from identifying the customer’s deployment lead and team to creating and executing the deployment project plan alongside the customer to managing and supporting the installation and setup of the Credo AI Platform, ensuring a smooth and successful launch

• Manage and support post-deployment activities, including software releases, customizations, monitoring, and maintenance, ensuring the system remains optimal and up-to-date

• Utilize strong communication skills to effectively convey deployment-related information and confidently lead customer discussions on deployment and releases

• Support ongoing implementation, custom deployment works, configuration updates, and management of the Platform to meet business requirements

• Troubleshoot issues and provide technical support to ensure high availability and reliability

• Coordinate Platform updates and upgrades as well as the customer-facing deployment instructions and documentation

• Design and implement a repeatable standard process for new customer deployments across the board, designed to optimize efficiency, quality, and self-sufficiency while also adapting to the unique characteristics and needs of each customer

Expectations:

• Designing and implementing systems that meet our high standards for scalability, efficiency, and reliability.

• Communicating effectively with team members across the organization, from fellow engineers to product managers, to ensure clear understanding of project goals and progress.

• Exploring new technologies and programming languages and integrating them into our development practices where appropriate.

• Continuously learning and adapting to new technical challenges, staying ahead of the curve in backend development practices.

Your contribution will be vital in driving the success of our backend systems, ensuring they are robust, scalable, and aligned with our overall business goals.

Compensation

The expected base salary range for this position in the United States is between $120,000-$180,000.  Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the specified location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Location & Remote Culture

While this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values.

Credo AI Benefits & Perks

• Competitive Salary and Equity

• Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.

• Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups.

• Unlimited PTO: Credo AI has unlimited time off to support our employees 

• Generous Parental Leave: We offer up to 12 weeks of paid parental leave.

• 401(k) plan for  employees (US only)