Software Engineer - IVR

Overview

The Software Engineer is primarily responsible for the support and modernization of the existing proprietary designed IVR (automated cloud-native) software, and enhancement of other software components deployed in the Cotiviti product suite.

Responsibilities

• Support and improve high quality software modules for the Cotiviti product suite.
• Analyze and resolve software related issues originated from internal or external customers.
• Documents the specifications, design, features and operation of applications prior to production roll out.
• Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines.
• Executes solutions enhancements to improve performance / availability.
• Communicates technical and operational issues to both engineering and business leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results.
• Continuously improves and enhances knowledge of new technologies as selected and integrated into the Cotiviti product suite.
• Execute all appropriate facets of the Cotiviti Secure Software Development Lifecycle with a desire for continuous improvement.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

Required

• Minimum 3-5 years of relevant industry experience (IVR/VoIP/back end/systems/network software design, development and integration).
• BS/MS degree in Computer Science or related disciplines.
• Hands-on experience troubleshooting IVR/VoIP networks and protocols, using analyzers like Wireshark or similar tools.
• 3 + years of programming C++ (Windows native preferred).
• 3+ years of programming C# (.NET 6/8 preferred).
• Experience with at least several AWS services, using AWS SDK.
• Good written and oral communication skills, writing documentation.
• Willingness and ability to learn, support, and improve legacy systems.
• Willingness and ability to learn and adapt to new technologies and tools.

Preferred

• Experience in design and development of distributed systems.
• Knowledge of Cloud Native software development principles and best practices.
• Experience using AWS Cloud Formation, AWS CDK.
• Experience implementing Cloud Native/Hybrid systems.
• Experience designing and building real time systems.
• SDLC, CI/CD pipelines automation, Git
• Experience implementing Signal Processing /Speech Recognition methods and algorithms.

Nice to have

• • Understanding and experience with Speech Codecs/Speech Recognition methods and systems.
  • Understanding/Experience around Machine Learning/NLP.
  • Experience with Jenkins, Groovy, GitHub Actions, Python, etc.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• No adverse environmental conditions are expected.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Base compensation ranges from $84,000 to $124,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 06/08/2024

Applications are assessed on a rolling basis. We anticipate that the application window will close on 09/07/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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