Software Engineer II

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Our Product Development team is actively looking for a talented Backend Software Engineer to assist with the development of our Advanced Contact Distribution system (ACD). In this role, you will be building Five9’s next generation contact center platform using microservice architecture. The primary focus will be on developing advanced feature sets using Google Cloud Platform (GCP) and container technology. An ideal candidate would be an engineer who is passionate about building scalable distributed fault tolerant systems, a brilliant problem solver, and a great team player.

Key Responsibilities:

• Contribute to the next generation of Five9’s modern SaaS platform, bringing omni-channel attribute-base routing and cloud elasticity to our Automatic Call Distribution platform.
• Deliver well-tested, high-quality code, applying best practices that ensure efficiency, maintainability, and extensibility. 
• Build a multi-tenant SaaS platform, utilizing Java, REST Services, multi-region GCP, Kubernetes, PubSub, Redis, Datastore, and other cloud native technologies. 
• Dive into existing systems to gain a deeper understanding of the product and domain, occasionally making changes to support modernization
• Take part in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives
• Collaborate in person and asynchronously with a globally-distributed team of developers, product managers, testers, and application architects to ensure we are solving the right problem
• Understand performance and scalability principles and apply when developing software
• Document and clearly communicate design and implementation of solutions
• Bring a positive attitude to the team, drive our standards, show ownership and an obsession for our customers
• Ensure high quality product using unit, functional, integration and journey tests.
• Meet performance requirements using load tests.
• Ensure resiliency and fault tolerance using testing, fault injection and longevity testing. 
• Be on-call for production support up to one week a month.

 Required Skills:

• B.S. in Computer Science or equivalent work experience, M.S. degree preferred
• 3+ years of Hands-on experience with Java based microservices and delivering RESTful APIs
• Hands-on experience with Springboot framework
• Strong communication skills, both verbal and written

Preferred Skills (not mandatory):

• Experience with GIT
• Experience with a cloud storage and a NoSQL platform (e.g. key-value stores) …