Software Engineer, Guest Engagement [United Kingdom]

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
As a Software Engineer, you will play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the market. We are looking for a full-stack engineer with experience designing, developing, scaling, and monitoring solutions, improvements, and services in our core ordering platform.
We take pride in a neat codebase with automated tests and continuous integration, and encourage constant refactoring. We encourage new ideas and experimentation. No part of the code base is off limits.
This position is fully remote and allows you to work from anywhere within the United Kingdom.
You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence.  Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.

What You'll Do

• Design and implement scalable, high-quality components and services that align with team and company goals.
• Collaborate across teams to integrate and align development efforts, ensuring consistency and quality in shared components and APIs.
• Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
• Investigate, understand, and improve interactions between large and complex systems, including integrations with financial platforms.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
• Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence.
• Document and share knowledge effectively to elevate the team’s technical expertise.
• Champion best practices in software development, agile methodologies, and continuous improvement.

What We'll Expect From You

• 3+ years of experience in software engineering, including excellent knowledge of C#, .NET and object oriented concepts
• 3+ years of experience developing and maintaining scalable React applications using modern JavaScript frameworks and libraries (TypeScript preferred)
• Hands on experience with RDBMS development
• Collaboration with UX/UI designers to implement responsive and user-friendly interfaces
• Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)
• In-depth understanding of Windows, Linux, database, and networking concepts
• Hands-on experience instrumenting, deploying, and monitoring production code 
• Working knowledge of F# or functional programming (highly desirable), or openness to learning functional programming
• Strong knowledge of building and maintaining distributed systems, leveraging cloud platforms and services (e.g., AWS,Kafka, Redis, distributed messaging systems, Amazon Web Services, Terraform, Docker, Kubernetes/EKS).
• Demonstrate leadership skills by mentoring peers, leading technical discussions, and collaborating effectively across teams and departments to deliver solutions aligned with business priorities.

About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
Our best estimate of the compensation range for this opportunity is £52,000 - £65,000 annually as a Software Engineer and £56,000 - £70,000 annually as a Senior Software Engineer, depending on the experience you bring. We look forward to discussing your expectations during the interview process.
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