Software Development Engineer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

* Fully Remote *

Job Description

This position is a role in the application management of the ITSM and Catalog Services modules in ServiceNow. The individual in this role will assist with the design, documentation of requirements, communication, and maintenance of the ServiceNow ITSM and Catalog Services modules to ensure our colleagues have the best experience and our COEs are supported in meeting their business needs. Liaising with Service Owners to inform and partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development.

As a member of the Service Management office, you will have a lead role in driving the healthcare transformation at CVS Health as the enterprise looks to leverage ServiceNow as the system of record for all things technology, HR interactions, and Procurement. You will be engaging with 700+ Service Owners from IT, Catalog Services and our Business Partners. You will also partner with colleagues (Developers, Engineers, Business Analyst, Product Owners, Scrum Masters, Testers) on the platform supporting ITSM, Catalog Services, Platform Engineering, Operations, HRSD, PSM, CMDB, APM, and SPM.

Reporting to the Lead IT Director, this position is critical in supporting the development and implementation of the ServiceNow strategy while operational objectives and strategic business initiatives are met.

Job Responsibilities

• Document technical design, delivery, maintenance, of enhancements and other responsibilities for ServiceNow. Including, but not limited to the Employee Center, Knowledge, Virtual Agent, Chat, and integrations with other applications to meet the business requirements.
• Communicate and document technical elements for launching the product and subsequent future enhancements or other product roadmap implementations.
• Document, communicate, and maintain a governance strategy to achieve consistent and efficient standards for decision-making, escalation, and issue management for both …