Social Media Content Specialist - US-Based REMOTE

Company Description

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.   

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.   

Job Description

We are looking for experienced Social Media Content Specialists that are available to work a combination of shifts, including days - 8AM - 4PM Central Standard Time, and evenings - 4PM -12AM Central Standard Time, throughout the week AND on weekends, to join our growing team.  

What awaits you?  

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.  

• Craft creative written content to encourage participation and increase engagement across our clients’ social channels.  

• Provide our clients’ audience with an excellent experience through the clients’ social channels.  

• Escalate issues, observations, opportunities, and insights through the relevant channels.  

• Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently. 

• Ensure the online community's safety policies and brand guidelines are being followed by all members. 

Qualifications

• Exceptional written communication (spelling, grammar, syntax, etc.) in English. Native fluency is required. Additional languages are an asset.

• Residency in the USA.

• Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week and weekends. Unfortunately, we are unable to accommodate any limitations in availability.

• Professional experience moderating and engaging across all social media platforms.  

• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.  

• The ability to tailor your written tone and voice to match each customer. 

• Exceptional customer service skills. 

• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.  

• Reliable high-speed internet with no data restrictions.   

• An active Facebook account.  

NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.

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Additional Information

The hourly pay range for this position is $14.75 to $15.00 USD. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.  

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.   

ICUC thanks all applicants, however only those who qualify for next steps will be contacted. 

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.