SOC Analyst

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

To complement our rapid growth, we are actively looking for a talented and experienced Security Operations Center Analyst to join our Information Security team. The Security Operations Center Analyst position will work closely with the IT, DevOps and InfoSec organizations. The candidate will be responsible for investigating and remediating Information Security issues, working with end users and product/system owners remotely, and actively taking actions to improve the security posture of Five9. The position interfaces with end-users and product teams across all business units at multiple levels. This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays). 

• Monitor security alerts and events from various sources, including security information and event management (SIEM) systems.
• Monitor Security reporting sources for InfoSec related issues or requests and work to resolve.
• Investigate and respond to security incidents promptly and effectively.
• Conduct a thorough analysis of security events and incidents to identify potential threats and vulnerabilities.
• Support non-security focused IT staff with security queries or tasks.
• Perform daily assessments to identify and resolve gaps in monitoring.
• Observe case management alert volume to identify problems with detections, logging, automation.
• Develop new and maintain/update documentation of the SOC processes, procedures, and technologies. 

• 3+ years of SOC experience.
• Formal education in Computer Sciences/Cybersecurity or related industry certifications.
• Proven experience as a SOC Analyst or in a similar Cybersecurity role.
• Working knowledge in identifying and responding to reports of Malware and Phishing attempts.
• Experience and familiarity with the following: Windows/Unix operating systems, Networking, DNS, EDR, IPS/IDS, Azure, O365, GCP, AWS.
• Hands-on experience with SIEM tools, intrusion detection systems, and other security technologies.
• Awareness of cybersecurity principles, technologies, and best practices.
• Experience with Google Chronicle is a plus.
• Enjoys problem solving and has a great aptitude for critical thinking.
• Excellent written and verbal communication skills, and strong ability to clearly communicate complicated concepts over the phone, in person, and in writing.
• Must learn quickly and adapt to a changing environment and be eager to accept new responsibilities.
• Be excited to learn, explore, grow, and have a curiosity for information security.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.