Slate Administrator (Remote) - Office of the Provost

Scheduled Hours40

Position SummaryUnder the general direction of the Director, Graduate Slate, the Slate Administrator is primarily responsible for administering the university’s Graduate CRM system, Slate by Technolutions, with support from other Core Slate Team members. The position will serve as a primary point of contact for admissions and recruitment staff. The successful candidate will have experience in managing Slate operational activities, including, but not limited to, building and maintaining the Slate system throughout the admission cycle from prospect to enrollee, management of user security, support for applicant and portal/web functions, creation of reports and documentation, and training for users and staff.

Job Description

Primary Duties & Responsibilities:

Slate System Operations 

• Provides Slate CRM implementation services and general consulting such as training, functional consulting, troubleshooting, and technical support to a diverse community of schools and divisions at WashU. 

• Analyzes current business practices and makes recommendations to leverage various technology tools to improve business processes for admissions. 

• Oversees tasks to ensure system performance and maximizes system efficiency. 

• Supports, in conjunction with admissions liaisons, daily functions and processes for 6,000+ applications, including student record maintenance. 

• Assists Director with strategy in crafting, planning, and executing Slate® CRM solutions.

Data Management

• Assists Director in all data operational activities, including implementation, processes, trainings, and procedures of Slate. Applies technical expertise to support functionality and develops solutions for Slate, including reporting and analysis of system data. 

• Ensures that data related to prospective students is collected, entered and maintained in a manner that effectively supports student relationship management and increases applicant yield. 

• Assists in mining relevant data from Slate for use in data-driven decision making. 

Cross-Institutional Collaboration

• Liaises with internal and external CRM support providers, including admissions departments, WashU IT and Technolutions to test new functionality and upgrades to Slate as well as data security and integrity measures. 

• Leverages the expertise of admissions staff and Slate Core Team to ensure applicant information at all stages of enrollment funnel is captured and managed strategically and in support of meeting institutional goals. 

• Supports all Slate needs of the admissions teams, including but not limited to travel, events, application management, admission reading, portal building and decision letters. 

• Documents system configuration and business processes with the Project Coordinator and provides support and CRM training to staff on an ongoing basis for the professional development of users. 

Platform Optimization

• Helps maintain and develop Slate-hosted applications and forms and audit forms being developed by the schools/divisions. 

• Streamlines processes, documents workflows, and finds opportunities for operational efficiencies within and between graduate schools and across the admission lifecycle. For example, create queries to assess critical data points needed. 

• Maintains best practices and data standards to continually improve processes and outcomes. 

Performs other duties as assigned.

Working Conditions:

Job Location/Working Condition

• Normal office environment

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement (PC Typing).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years), Higher Education (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Experience with data collection, designing workflows, and audit requirements to determine suitability of the CRM software.
• Demonstrated skills in prioritizing assignments to complete work in a timely fashion and ability to anticipate and plan for cyclical activities.
• Demonstrated ability to work with diverse groups and population.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Working With Slate Crm, Demonstrating Advanced User Proficiency (3 Years)

Skills:

Building Dashboards, Business Process Analysis, CRM Integrations, CSS HTML, Customer Relationship Management (CRM) Security, Customer Relationship Management (CRM) System, Database Auditing, Data Compilation, Data Integrity, Data Management, Diplomacy, Hyper Text Markup Language (HTML), JavaScript, Maintaining Composure, Portal Development, Prioritization, Process Improvements, Report Building, Service Oriented, Structured Query Language (SQL), Teamwork Orientation, Time Management, Workflow Design, Working Independently, XML Data

GradeG12

Salary Range$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Apply