SIU Investigator

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity:

We are looking for a SIU Investigator. In this role, you will play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to safeguard our insureds and company, providing superior customer service while being accountable for investigations of various types of insurance transactions. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $62,500 - $72,000

How You Will Make an Impact:

• Accountable for complete investigation of claims suspected of fraud. 

• Acts as a liaison for the Claims Staff in fraud training, awareness, and investigation

• Proactively reviews files to identify potentially questionable claims 

• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Provides input for continuous development of SIU and Claims best practices

• Interacts and communicates effectively with customers, peers, vendors, and managers.

• Provides technical claims recommendations in an effort to improve case outcomes

• Recommends potential product developments and process improvements

What You Will Need to Succeed:

• Must have a minimum of 2 years of claim handling experience with personal auto claims involving investigation and resolution of claims involving potentially questionable indicators.

• Understanding and application of laws, statutes, and regulations specific to fraud handling

• High sense of professionalism while remaining empathetic

• Ability to approach problems with an open mind

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse …