Site Reliability Engineer

Use engineering design concepts to recommend design or test methods for attaining or improving operational reliability in support of business objectives. Develop and implement high-reliability tools, systems, and services using engineering methodologies and tools. Determine reliability requirements and deliver insights from massive scale data in real time. Propose changes in design or formulation to improve system and/or process reliability. Utilize best practices and work with cross-functional teams to provide solutions and a positive user experience.

Improve reliability, quality, and time-to-market for suite of software solutions, through effective hosting, monitoring, operations, and automation

Develop proprietary tools to improve system reliability and mitigate weaknesses in incident management or software delivery

Collaborate with team members to troubleshoot and fix issues utilizing knowledge of  problems to route support escalation issues to the appropriate teams

Add automation for improved collaborative response in real-time, updates documentation, runbook tools, and modules to prepare teams for incidents

Support optimizing the software development life cycle to boost service reliability, based on post-incident reviews

Support system cost modeling for all hosted systems

Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve

Deliver primary operational support and engineering for distributed software applications

Implement guidelines and plans for automated systems delivery maintaining system and data security

Assist with impact analysis regarding enterprise-wide technology

Perform capacity monitoring with various monitoring tools (Splunk, Dynatrace, etc.) and make recommendations

Gather and analyze metrics from both operating systems and applications to assist in performance tuning, fault finding, and corrective action planning

Support system integration, software, and hardware at enterprise level for optimum performance

Partner with development teams to improve services through rigorous automated testing and release procedures

Contribute to system architecture planning, and policies and procedures surrounding enterprise-wide technology

Participate in system design consulting, platform management, and capacity planning

Stay abreast of new technologies; introduce applicable technology in alignment with business goals and for creative solutions

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Computer Science or related field and/or equivalent experience

4+ years of related functional experience

Experience with both Windows and Linux, as well as containerization software products

Functional with continuous integration and continuous delivery

Experience with automation and orchestration using Chef, Puppet, Ansible and containers

Coding skills beyond simple scripts and knowledge of application architecture

Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript

Understanding of distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn)

Skilled in spotting problems and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation

Capacity monitoring and performance planning experience with cloud solutions like AWS using applications such as Dynatrace, New Relic, App Dynamic

#LI-EYEFINITY

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $63,000.00 - $108,675.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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